Helpline Advisor

We are seeking a skilled Helpline Advisor to join our team in Birmingham. As a Helpline Advisor, you will provide individually tailored crisis prevention advice and guidance to young people and those who are concerned for them via our helpline.

• Work as part of a team providing crisis prevention support to a range of clients via multichannel communication platforms.
• Work on a 7-day shift system, including nights.
• Use professional judgement to assess the needs of service users who present with risk to life and manage and report any matters related to safeguarding.
• Maintain accurate records and input data monitoring into the database system.
• Participate in clinical supervision and reflective practice.
• Provide training, mentoring, and coaching to new recruits.

• A degree or professional qualification in Health or Social Care, Community Work, or a related discipline.
• Previous experience of working in an advisory capacity in crisis prevention or mental health.
• A proven record of working directly with vulnerable young people.
• Experience of providing advice and guidance via multiple communication channels.
• The ability to empathise, support, and build rapport with vulnerable people and those who care about them, remaining non-judgemental and adhering to the remit of the service.

• 28 days' annual leave plus Bank Holidays (pro rata for part-time workers).
• An attractive pension scheme.
• Simply Health membership.
• Enhanced sick pay.