Technical Support Team Leader

4 weeks ago


Belfast, United Kingdom Rapid7 Full time

Technical Support Team Leader

A prominent player in the cybersecurity sector is seeking a Technical Support Team Leader to enhance their operations. In this role, you will manage a group of Technical Support Engineers, ensuring exceptional service delivery to clients. Your leadership will be crucial in promoting customer engagement and loyalty while nurturing a cooperative team atmosphere.

Position Overview

As the Technical Support Team Leader, your primary focus will be on guiding and nurturing a high-achieving support team. This position entails addressing challenges, implementing operational enhancements, and cultivating a constructive team environment. You will collaborate with various departments to fulfill customer satisfaction targets and establish worldwide support protocols.

Key Responsibilities:

  • Lead, mentor, and oversee a dedicated support team
  • Promote excellence and teamwork within the group
  • Work in conjunction with other departments to meet shared goals
  • Develop and maintain effective global processes
  • Assess team performance and adjust objectives as necessary
  • Foster a positive and engaging team culture

Qualifications:

  • 2-5 years of leadership experience in technical support
  • Background in software support, ideally in a SaaS environment
  • Excellent communication skills for conveying technical information
  • Proven ability to cultivate strong client relationships
  • Commitment to customer satisfaction and innovative solutions

If you are an inspiring leader with a dedication to customer support and cybersecurity, this role offers a significant opportunity to make an impact.



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