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Client Solutions Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Overview

The Client Solutions Manager position is a pivotal role that carries substantial responsibility, as it serves as one of the initial connections clients establish with the J.P. Morgan team.

Position Summary:

As a Solutions Manager within the Client Solutions team at J.P. Morgan, you will be instrumental in driving new and incremental business initiatives across the EMEA region. Your primary focus will be on ensuring that transactions are executed and integrated smoothly and promptly to optimize revenue potential. Additionally, you will have the chance to actively advocate for and oversee the implementation of new business, manage project timelines for new and incremental transactions, and pinpoint opportunities for ongoing enhancements in client onboarding processes.

Key Responsibilities:
  • Deliver a 'Best in Class' client implementation experience
  • Oversee the complete lifecycle of deal implementation, from inception to completion
  • Lead project management efforts involving virtual teams from various organizational sectors (e.g., Sales, Product, Operations, Technology)
  • Serve as the primary liaison for clients, establishing structures, requirements, and operational models, while regularly meeting to provide updates and address client concerns.
  • Collaborate with sales and account management teams to offer support and expertise during the sales cycle, including assistance with RFPs and participation in client presentations, as necessary.
  • Communicate effectively and clearly with Senior Sponsors and other key stakeholders
  • Proactively manage project progress through the use of project plans, issue logs, and status reports
  • Identify and address issues and risks, ensuring project continuity
  • Facilitate seamless transitions of new business into Business As Usual (BAU) with no disruptions
  • Recognize process improvement opportunities and take ownership of their execution
  • Maintain up-to-date knowledge of products and regulatory requirements.
Essential Qualifications, Skills, and Capabilities:
  • Self-motivated individual capable of thriving in a high-pressure environment
  • Highly organized and methodical in execution
  • Articulate and concise in both verbal and written communication
  • Ability to manage multiple tasks and prioritize effectively, demonstrating strong time-management skills
  • Quickly understand and resolve or escalate issues as needed
  • Proficient in Microsoft Office Applications.
Preferred Qualifications, Skills, and Capabilities:
  • Demonstrated success in Project Management, including managing virtual teams and complex projects
  • Proven experience in client-facing roles
  • Familiarity with Securities Services Products
About J.P. Morgan

J.P. Morgan is a leading global financial services firm, providing strategic guidance and products to the world's foremost corporations, governments, affluent individuals, and institutional investors. Our commitment to delivering first-class service drives every aspect of our operations. We aim to cultivate trusted, long-term partnerships that assist our clients in achieving their business goals.

We recognize that our workforce is our greatest asset, and the diverse talents they contribute to our global team are directly linked to our success. We are an equal opportunity employer and prioritize diversity and inclusion within our organization. We do not discriminate based on any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, or any other basis protected by applicable law. We also provide reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.