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Technical Services Lead
2 months ago
**Job Summary**
We are seeking a highly skilled Senior Professional Services Consultant to join our team at IP-People. As a key member of our technical services team, you will be responsible for leading the design and implementation of complex IT solutions for our clients.
Key Responsibilities:
- Acting as the Design and Implementation Lead/Senior Technical Engineer for key clients, building strong relationships and attending regular reviews.
- Developing technical strategies and road-maps, identifying commercial opportunities, managing escalations, and maintaining client documentation.
- Managing the Technical Implementation team, including conducting one-on-one meetings, performance reviews, training plans, and overseeing diary management.
- Collaborating with the Technical Director, Solutions Architect, and other Senior Engineers to lead solution design, planning, and implementation for projects such as Server and Network Installations, Office 365, and SharePoint.
- Creating and maintaining technical documentation to support other technical teams for clients where you hold Technical Lead responsibility.
- Assisting Client Account Managers in the creation of Statements of Work (SoW).
- Providing line management for team members and mentoring and assisting colleagues, Junior Engineers, and Apprentices within the technical teams.
- Supporting other Technical Leads and internal teams to ensure project success.
Requirements:
- Extensive technical expertise in Windows and Microsoft Modern Workplace technologies.
- Experience with Networking/Wireless and proficiency in managing modern workplace cloud infrastructure, including SharePoint management, design, and implementation.
- Strong knowledge of Intune and Autopilot, with hands-on experience in their management, design, and implementation.
