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Lead Claims Specialist
3 months ago
Employment Type: Full-time
Role Type: Employee
As a Lead Claims Specialist, you will assess, evaluate, and process claims estimates and settled claim amounts in accordance with policy stipulations and in alignment with the QBE Claims Philosophy.
The Role
The Claims division has been established to adapt to the changing demands of our organization and our clients. This team is a powerful asset for QBE, consisting of over five hundred professionals distributed across various locations in the UK and Europe, showcasing the diversity and strength of the region. Handling upwards of 200,000 claims annually, QBE has earned a reputation for excellence in the industry and is widely acknowledged for its technical proficiency.
The London markets claims team operates within Core claims. Established in 2018, this team has grown steadily to address the evolving requirements of our business and our clientele. Our lines of business, shared across four claims teams, encompass Casualty, Property, CAR, Marine, Energy, and various FSM lines. A significant portion of our operations is international, with most handled via the bureau. We prioritize our customers in all our endeavors.
We are actively seeking Lead Claims Specialists for the London Markets team. You are expected to exhibit technical expertise in at least one of our lines of business and to investigate, manage, and resolve more intricate claims efficiently and proactively, adhering to SLAs and authorized limits. You will play a vital role in the training, coaching, and development of our less experienced adjusters, including participation in quality control. Additionally, you may be tasked with drafting technical guides pertinent to your area of expertise and may need to enhance your skills in other lines of our business. Flexibility in assisting other teams when your skills permit and needs arise is essential.
Your Responsibilities
- Serve as a reference point for other members of the Claims team on specific tasks as necessary.
- Assist the Assistant Claims Manager and Team Leaders in the technical mentoring of Claims Adjusters and Technicians as needed.
- Support the execution of the Claims strategy to achieve overall business objectives.
- Provide tailored training to the Claims team.
- Investigate and resolve complex claims of a specialized nature to deliver exceptional claims handling services with minimal leakage.
- Identify and examine coverage issues to ensure that the company's liability aligns with its contractual obligations.
- Accurately reserve to clarify the Company's liability at all times.
- Ensure that messages, advice, and correspondence are addressed proactively and within agreed timelines to provide a professional service to brokers and clients.
- Effectively manage estimates and billings calculated by clients, service providers, and brokers, resolving any discrepancies.
- Handle disputed claims and other significant claims issues to resolve and settle claims on an economic basis.
- Coaching and mentoring capabilities.
- Extensive and relevant expertise in claims handling within the appropriate domain.
- Proficient knowledge of QBE systems, including Writeback and ECF.
- Current understanding of compliance, regulatory, and statutory requirements.
- Strong organizational, investigative, analytical, and negotiation skills.
- Ability to make balanced and impartial decisions.
- Excellent communication and presentation abilities.
- Relationship management skills.
- Proficient in MS Office applications and strong IT skills with the ability to interpret data.
At QBE, we strive to ensure our employees feel valued and motivated to perform at their best. Our culture emphasizes support and flexibility, recognizing that individual priorities can shift over time. Our array of wellbeing initiatives and benefits is designed to cater to what matters most to you.
We view our workforce as our most valuable asset and are committed to fostering a work environment that adapts to the evolving needs of today's workforce. QBE is dedicated to creating a fair and inclusive workplace, aiming to attract and retain top talent. We have embraced flexible working arrangements across the organization.
We take pride in our numerous awards and recognitions, including:
- Employer of the Year 2022 Winner - Insurance Insider
- British Claims Awards 2022 Winner - InsurTech Award
- Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
- Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
- Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
We are proud to partner with organizations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles, and the Race at Work charter ensures accountability and transparency.
Diversity and Inclusion
We are dedicated to cultivating a workplace culture where all employees feel included and are committed to building a diverse workforce that reflects the communities we serve.
We recognize that diversity of thought, background, and experience leads to better decision-making, enhances the quality of our services, and helps us meet our customers' needs.
About QBE
QBE assists businesses in building resilience through effective risk management and insurance solutions.
QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers, rated A+ by Standard & Poor's. As a specialist in business insurance, QBE European Operations offers a comprehensive range of insurance products tailored to the unique needs of our diverse customer base.
