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Customer Service Coordinator

2 months ago

Rochdale, Rochdale, United Kingdom DACHSER Ltd Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at DACHSER Ltd. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring that our customers receive quality service from our organization.

Key Responsibilities:

  • Administration of import and UK shipments, including managing customer portfolios and ensuring service requirements are met.
  • Providing professional communication with customers, depots, and partners, and responding promptly and accurately to enquiries.
  • Recording and analyzing customer interactions, and managing error reports and customer KPI reports.
  • Handling and resolving customer complaints and queries in a professional manner.
  • Developing a culture of trust within and outside the team, and building close professional relationships with customers.

Requirements:

  • Excellent communication and problem-solving skills, with the ability to adapt to different customer needs and situations.
  • High levels of accuracy and attention to detail, with the ability to work independently and as part of a team.
  • A customer-focused approach, with a passion for delivering quality service and building strong relationships with customers.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.

Why Work for DACHSER Ltd?

We are a family-owned global logistics provider, delivering over 83 million shipments a year. We offer a competitive salary and a range of benefits, including 27 days holiday, employee assistance programme, health benefits, employee discount scheme, and life assurance benefit. We strive to create a diverse, innovative, and energetic workplace where everyone's ideas are welcomed and considered.