Current jobs related to Digital Services Support Specialist - Bream, Gloucestershire - University of Cambridge

  • Global Procurement Strategist

    3 weeks ago

    Bream, Gloucestershire, United Kingdom ATA Recruitment Full time

    The Role:As a Global Procurement Lead, you will work closely with the Group CFO to develop and implement global purchasing strategies for high-value engineered components. Key components include engines, motors, control panels, mechanical seals, and bearing housings. The goal is to strengthen and improve the supply chain by forming robust and strategic...

  • Procurement Lead

    2 months ago

    Bream, United Kingdom CV-Library Full time

    Procurement Lead Gloucestershire Up to £70K + Benefits The Company Our client is a prestigious, global business which designs, manufactures and provides servicing to specialist high value engineered products. With a heritage over a century old, they serve clients across various applications and industries. With manufacturing and service...

  • Global Procurement Lead

    2 months ago

    Bream, United Kingdom CV-Library Full time

    Global Procurement Lead Gloucestershire Up to £80K + Benefits The Company Our client is a prestigious, global business which designs, manufactures and provides servicing to specialist high value engineered products. With a heritage over a century old, they serve clients across various applications and industries. With manufacturing and service...

  • Procurement Lead

    2 months ago

    Bream, United Kingdom ATA Recruitment Full time

    Procurement LeadGloucestershireUp to £70K + BenefitsThe CompanyOur client is a prestigious, global business which designs, manufactures and provides servicing to specialist high value engineered products. With a heritage over a century old, they serve clients across various applications and industries. With manufacturing and service facilities across the...

Digital Services Support Specialist

2 months ago

Bream, Gloucestershire, United Kingdom University of Cambridge Full time
Digital Services IT Support Role

The University Library is seeking a highly skilled and proactive IT Support Specialist to join our Digital Services team. As a key member of the team, you will play a vital role in delivering excellent IT support services to our users.

Key Responsibilities:

  • Lead the IT Helpdesk Team, providing direction, support, and guidance.
  • Deliver first and second-line IT support, both remotely and on-site.
  • Act as the initial point of contact for IT issues and problems encountered by users.
  • Proactively assign support tickets and communicate with the team to ensure effective issue resolution.
  • Shape the way IT support is provided, striving for an excellent, effective, and efficient customer service experience.
  • Identify and implement improvements to procedures and standards for customer service and service desk processes.

Requirements:

  • Previous experience working in an IT helpdesk or IT support services environment, with a strong understanding of incident and problem management life cycles.
  • Ability to take the initiative to plan immediate work priorities and react swiftly to changing priorities.
  • Excellent communication skills to effectively communicate with users at all levels.
  • Exceptional troubleshooting skills to resolve routine and complex technical issues.
  • Good working knowledge of computer hardware, software, and client-server environments.
  • Self-motivated with excellent problem-solving and analytical skills.

Working Arrangements:

This is a full-time role, 37 hours per week, Monday-Friday. We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

The University actively supports equality, diversity, and inclusion and encourages applications from all sections of society.