Store Operations Manager

4 weeks ago


ChesterleStreet, Durham, United Kingdom Sites Full time

Assistant Manager - Street - Full Time (37.5 Hours)

Be part of a dynamic team at Ben Sherman

We're expanding and embracing an exciting new chapter, and we're looking for dedicated individuals to offer our valued customers the best possible experience when visiting our stores, shopping online, and exploring our ranges. Our journey is about delivering exceptional results and creating a shopping experience that delights our customers every time.

Purpose of the role:

To support the manager in driving consistent improvement to store sales, KPIs, and other areas of measured success. To help recruit, retain, motivate, and develop the team to drive store success. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that exceeds customer expectations.

Responsibilities:

  • Achieve sales targets by demonstrating passion for the product and brand
  • Provide accurate information about our product to customers, including features, benefits, and stock availability
  • Promote our multi-channel shopping options to ensure maximum customer satisfaction
  • Provide a welcoming and inviting atmosphere for customers
  • Process sales transactions with care and in line with company guidelines
  • Demonstrate flexibility to meet the needs of the store

Key Skills and Experience:

Essential:

  • Customer service focused
  • Sales and target driven
  • Excellent visual merchandising skills
  • Commercial awareness
  • Good communication skills

Desirable:

  • Good IT skills
  • Experience of managing poor performance
  • Experience of working in a premium fashion brand


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