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Project Support Coordinator
2 months ago
We are a leading manufacturer and supplier of smoke and fire curtains for various buildings. Our mission is to provide high-quality and innovative products that promote effective fire protection solutions.
We value our employees and strive to create a work environment where they can thrive, work diligently, and excel. Our core values are Integrity, Pride, and Passion, Teamship, and Pioneering.
Job SummaryWe are seeking a Project Support Coordinator to join our Project Management team. The successful candidate will assist with administering each project's life cycle, ensuring smooth project execution and timely delivery.
Key Responsibilities- Work closely with Project Managers to ensure projects are executed according to plan and within budget.
- Provide information to the Production team to enable them to manufacture and order the required equipment to fulfill project requirements.
- Liaise with Project Managers and customers on lead times and project progress.
- Assist with tracking and resolving issues related to faulty products and returns.
- Book deliveries and amend as necessary to ensure timely installation and production.
- Support Project Managers with urgent issues and failures, including raising allocations and arranging deliveries.
- Prepare site-specific risk assessments and method statements, and obtain necessary approvals.
- Capture Variation Orders to ensure cost recovery and maximize profitability.
- Provide excellent customer service and support, including responding to customer queries and using client portals as required.
- Knowledge of project lifecycles and ability to read drawings and interpret technical requirements.
- Excellent customer service and communication skills.
- Desirable: manufacturing knowledge and experience with fire-related products for the construction industry.
- Attributes: good communicator, customer focus approach, good organizational skills, attention to detail, ability to work under pressure, IT literacy, and technical aptitude.
- Competitive salary and benefits package.
- Free hot drinks and ample free onsite parking.
- Early finish and dress-down Fridays.
- Above statutory holiday allowance and ability to buy additional holiday.
- Company social events and Employee Assistance Programme.
- Eyecare vouchers and Cycle to Work scheme.
- Friendly and supportive work environment and holistic approach to work.
- Opportunity to work for a company that cares about its employees and values their contributions.
