Group Sales and Customer Service Manager

7 days ago


Brighton, Brighton and Hove, United Kingdom SwimTrek Adventure Swimming Holidays Full time

Job Title: Sales and Group Relationship Executive

Company: SwimTrek Adventure Swimming Holidays

Job Type: Full-time

Location: Brighton Beach, UK

Job Description:

We are seeking a highly motivated and organized Sales and Group Relationship Executive to join our team. As a key member of our sales team, you will be responsible for sourcing, nurturing, and converting leads into small-group or private-group bookings.

Key Responsibilities:

  • Work closely with the groups sales team and customer service team to finalize all group booking details on the SwimTrek booking system.
  • Negotiate terms and pricing with clients to close deals and achieve sales targets.
  • Manage a portfolio of client accounts, serving as the primary point of contact for all inquiries, requests, and issues.
  • Nurture and convert group and private trip leads.
  • Acquire new group and private trip business.
  • Identify and capitalize on opportunities to increase the number of private and group trip departures that we run each year.
  • Maintain close links with the pool and open water swimming communities through attending events, networking, and monitoring online activities.

Requirements:

  • Open water swimming experience.
  • Travel industry experience, especially in organizing groups/teams.
  • Experience working in a sales environment.
  • Experience using Microsoft Office effectively for general administration.
  • Able to travel overseas or for events and be flexible with working hours.
  • Knowledge of Microsoft office applications.
  • To be able to speak a foreign language.
  • Passionate about adventure travel.
  • Experience in using a CRM.

Benefits:

  • Holidays: 29 days (inc. Bank Holidays)
  • Pension: employer contribution
  • Working Hours: Full-time based on 37 hours
  • Flexible Hours: Between 8AM-6PM with remote working options
  • Performance-related bonus
  • Discounted travel
  • Personal budget for sporting challenge/professional development
  • Swim Coaching sessions

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