Customer Support Specialist

2 weeks ago


Grangemouth, Falkirk, United Kingdom Falkirk Council Full time

Job Advert

Make a Difference with Falkirk Council

We are seeking a dynamic and enthusiastic Customer & Business Support Administrator to join our team. As a key member of our operations team, you will play a vital role in delivering a high-quality responsive customer support service across a diverse range of services.

Key Responsibilities:

  • Provide exceptional customer support to both internal and external customers
  • Work accurately to deadlines within a busy team environment
  • Develop and maintain strong relationships with stakeholders
  • Contribute to the development and implementation of business processes and procedures
  • Ensure compliance with data protection legislation requirements

Requirements:

  • SVQ level 2 or equivalent qualification
  • Strong written and oral communication skills
  • Knowledge and experience of Microsoft Office
  • Ability to work in a fast-paced environment
  • Excellent problem-solving and analytical skills

Desirable:

  • Experience of Fleet Services
  • Knowledge of business operations and customer support principles

Working Arrangements:

  • 37 hours per week, Monday to Friday 8am - 4pm
  • Office-based role

Security Clearance:

  • Disclosure Scotland check required for successful candidate


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