Customer Support Specialist
2 weeks ago
Job Advert
Make a Difference with Falkirk Council
We are seeking a dynamic and enthusiastic Customer & Business Support Administrator to join our team. As a key member of our operations team, you will play a vital role in delivering a high-quality responsive customer support service across a diverse range of services.
Key Responsibilities:
- Provide exceptional customer support to both internal and external customers
- Work accurately to deadlines within a busy team environment
- Develop and maintain strong relationships with stakeholders
- Contribute to the development and implementation of business processes and procedures
- Ensure compliance with data protection legislation requirements
Requirements:
- SVQ level 2 or equivalent qualification
- Strong written and oral communication skills
- Knowledge and experience of Microsoft Office
- Ability to work in a fast-paced environment
- Excellent problem-solving and analytical skills
Desirable:
- Experience of Fleet Services
- Knowledge of business operations and customer support principles
Working Arrangements:
- 37 hours per week, Monday to Friday 8am - 4pm
- Office-based role
Security Clearance:
- Disclosure Scotland check required for successful candidate
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