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Regulatory Governance Specialist

2 months ago

York, York City, United Kingdom Aviva Full time
Regulatory Governance Manager

Role Overview:

We are seeking a highly skilled Regulatory Governance Manager to join our Risk & Governance Customer Communications Framework Team. As a key member of the team, you will be responsible for ensuring that our customer communications frameworks and supporting tools are fit for purpose and operating effectively to mitigate risks to our customers and business.

Key Responsibilities:

  • Provide 1st Line Assurance to ensure that key customer communications framework controls and processes are operating effectively.
  • Manage and develop our customer insight and workflow management tool, delivering advanced reporting and analysis.
  • Develop and maintain our customer communications frameworks and supporting tools, ensuring they are aligned with regulatory requirements and customer needs.
  • Collaborate with stakeholders to identify opportunities for automation and AI in the delivery of good customer outcomes, assurance approaches, reporting, and analysis.
  • Advocate for our customers and represent our regulators' perspective, protecting our customers and business.

Requirements:

  • Expertise in risk, control, and assurance methodology and its operation within the Financial Services Industry.
  • Understanding of Consumer Duty regulatory requirements and customer communications.
  • Strong analytical skills and a critical thinker, using data to build reporting, interpret the output, identify trends, and demonstrate how we ensure good outcomes for our customers.
  • Planning, prioritizing, and organizational skills, and the ability to manage multiple tasks and projects, learning quickly.

What We Offer:

  • Salary between circa £50,000 (depending on location, skills, experience, and qualifications).
  • Bonus opportunity - 10% of annual salary (actual amount depends on performance and Aviva's).
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Make your money go further - up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies, including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities, and use your 3 paid volunteering days to help others.
  • We take your wellbeing seriously with lots of support and tools.

Aviva is for Everyone:

We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share, just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.