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Housing Asset Coordinator

2 months ago

Edinburgh, Edinburgh, United Kingdom Moray Council Full time
Job Title: Housing Asset Coordinator

Job Summary: Moray Council is seeking a highly organized and customer-focused individual to join our Asset Management Team as a Housing Asset Coordinator. This role will involve working closely with customers to ensure high levels of communication and satisfaction across various projects.

Key Responsibilities:
  • Notify customers in writing about the annual investment programme, including the type of works and anticipated start dates.
  • Meet with customers regularly to ensure they are aware of the works being undertaken and to address any potential enquiries.
  • Identify and support vulnerable customers who are scheduled to receive property improvements.
  • Investigate and respond to customer complaints in accordance with Moray Council's Complaints Handling Procedure.
  • Schedule property inspections and repairs using the Council's electronic scheduling system.
  • Promote positive behaviors in the workplace and ensure safe working practices within the housing service.
  • Gather tenant feedback on the planned programme and report areas of poor performance to the Asset Manager.
Requirements:
  • Proven administration and clerical experience.
  • Operation of telephones and general switchboard and reception skills.
  • Good communication skills.
  • Previous experience of working with a range of IT software systems, including Microsoft Office, Excel, and Access.
  • Previous customer contact experience.
  • Minimum 3 standard grades, including English.
  • Relevant qualifications in word-processing and spreadsheet applications.
  • Able to demonstrate a commitment to customer service.
  • Able to demonstrate previous high performance levels in terms of customer service and support.
  • Capable of working on own and as a team member.
  • Self-confident and self-motivated.
  • Ability to work flexibly to meet the needs and demands of the service.
  • Good communication skills (written or oral).
  • Good numerical skills.
  • Be fully conversant with Microsoft Excel, Word, and Access.
  • Capability to concentrate and produce a high standard of work in a busy office environment.
  • Full UK driving licence.
  • Ability to deliver excellent customer care in a polite and diplomatic manner.
  • Ability to work as part of a team or using own initiative where required.
  • Ability to work in a hybrid working style.
  • Able to work under pressure to balance competing demands and sustain outputs.
What We Offer:
  • Starting salary: £26,800 per annum
  • £13.88 per hour
  • 36.25 hours per week