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Client Support Specialist

2 months ago

Higham Ferrers, United Kingdom Path Recruitment Full time
Position Overview:
The role of the Support Coordinator involves managing customer inquiries and ensuring a seamless experience throughout the order process. This position is crucial for maintaining high levels of customer satisfaction and operational efficiency.

Key Benefits:
- Competitive salary up to £28,000 based on experience
- Generous holiday allowance of up to 25 days plus public holidays
- Onsite parking facilities
- Company bonus structure
- Pension scheme
- Comprehensive training programs
- Team-building activities
- Health care benefits

Main Responsibilities:
As a Support Coordinator, your duties will include:
1. Handling customer phone inquiries and accurately documenting order details.
2. Sourcing and managing plant equipment.
3. Preparing contracts for clients.
4. Updating CRM systems and spreadsheets with equipment movements.
5. Assisting with queries related to damages and losses.
6. Performing general administrative tasks.

Ideal Candidate:
The successful candidate may have previous experience in roles such as Hire Controller, Hire Desk Controller, Rental Administrator, or similar positions within the industry.