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Technical Support Trainee

3 months ago

Chatteris, Cambridgeshire, United Kingdom Baltic Apprenticeships Full time
Position Overview

Baltic Apprenticeships is proud to partner with Cambridge Helpdesk, a company dedicated to providing a comprehensive range of online and in-person support services aimed at enhancing customer satisfaction.


As a Technical Support Apprentice, you will be responsible for delivering expert technical assistance and guidance to clients. You will also work closely with the team on both ongoing initiatives and new projects.

Your role will involve:

  • Managing support tickets via phone and other communication channels.
  • Collaborating with colleagues to improve service delivery.
  • Assisting in the development of new support strategies.

This is an excellent opportunity to gain valuable experience in the IT support field while contributing to a customer-focused environment.