Current jobs related to Complaints and Quality Assurance Specialist - Manchester - iuvo BioScience, llc.


  • Manchester, United Kingdom First Central Services Full time

    Job Title: Complaints and Quality AssessorWe are seeking a highly skilled and experienced Complaints and Quality Assessor to join our team at First Central Insurance & Technology Group. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and evaluating problems to drive...


  • Manchester, United Kingdom First Central Services Full time

    Job Title: Complaints and Quality AssessorWe are seeking a highly skilled and experienced Complaints and Quality Assessor to join our team at First Central Insurance & Technology Group. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and evaluating problems to drive...


  • Manchester, United Kingdom First Central Services Full time

    Job Title: Complaints and Quality AssessorWe are seeking a highly skilled and experienced Complaints and Quality Assessor to join our team at First Central Insurance & Technology Group. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and evaluating problems to drive...


  • Manchester, United Kingdom First Central Services Full time

    Job Title: Complaints and Quality AssessorWe are seeking a highly skilled and experienced Complaints and Quality Assessor to join our team at First Central Insurance & Technology Group. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and evaluating problems to drive...


  • Manchester, United Kingdom First Central Services Full time

    Job Title: Complaints and Quality AssessorWe are seeking a highly skilled and experienced Complaints and Quality Assessor to join our team at First Central Insurance & Technology Group. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and evaluating problems to drive good...


  • Manchester, United Kingdom First Central Services Full time

    Job Title: Complaints and Quality AssessorWe are seeking a highly skilled and experienced Complaints and Quality Assessor to join our team at First Central Insurance & Technology Group. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and evaluating problems to drive good...


  • Manchester, United Kingdom First Central Services Full time

    We're First Central Insurance & Technology Group, an innovative insurance company. We're looking for a Complaints and Quality Assurance Specialist to join our team.This role involves evaluating problems and ensuring the quality of internal processes. You'll review our formal complaints process, undertake root cause analysis, and drive actions to resolve...


  • Manchester, United Kingdom iuvo BioScience, llc. Full time

    Job Title: Complaints and Quality AssessorHaywards Heath or ManchesterSalary: £30,000 to £35,000 depending on experienceDepartment: Customer & OperationsWe're a leading insurance company, driven by data and innovation. Our underwriting skills are built on data expertise, making us stand out in the market.As a Complaints and Quality Assessor, you'll play a...


  • Manchester, United Kingdom iuvo BioScience, llc. Full time

    Job Title: Complaints and Quality AssessorHaywards Heath or ManchesterSalary: £30,000 to £35,000 depending on experienceDepartment: Customer & OperationsWe're a leading insurance company that uses data to drive our business. Our underwriting skills are built on data expertise, making us stand out in the market.As a Complaints and Quality Assessor, you'll...


  • Manchester, United Kingdom iuvo BioScience, llc. Full time

    Job Title: Complaints and Quality AssessorHaywards Heath or ManchesterSalary: £30,000 to £35,000 depending on experienceDepartment: Customer & OperationsWe're a leading insurance company that uses data to drive our business. Our underwriting skills are built on data expertise, making us stand out in the market.As a Complaints and Quality Assessor, you'll...


  • Manchester, United Kingdom iuvo BioScience, llc. Full time

    Job Title: Complaints and Quality AssessorHaywards Heath or ManchesterSalary: £30,000 to £35,000 depending on experienceDepartment: Customer & OperationsWe're a leading insurance company, driven by data and innovation. Our underwriting skills are built on data expertise, making us stand out in the market.As a Complaints and Quality Assessor, you'll play a...


  • Manchester, United Kingdom iuvo BioScience, llc. Full time

    Job Title: Complaints and Quality AssessorHaywards Heath or ManchesterSalary: £30,000 to £35,000 depending on experienceDepartment: Customer & OperationsWe're a leading insurance company, driven by data and innovation. Our underwriting skills are built on data expertise, making us stand out in the market.As a Complaints and Quality Assessor, you'll play a...


  • Manchester, United Kingdom iuvo BioScience, llc. Full time

    Job DescriptionWe are seeking a skilled Complaints and Quality Assessor to join our team. As a key member of our Customer & Operations department, you will play a crucial role in ensuring the quality of our internal processes and evaluating problems to drive business improvements.Key Responsibilities:Review our formal complaints process and undertake root...


  • Manchester, United Kingdom First Central Services Full time

    Job Title: Complaints and Quality AssessorWe are seeking a highly skilled and experienced Complaints and Quality Assessor to join our team at First Central Insurance & Technology Group. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and evaluating problems to drive good...


  • Manchester, United Kingdom First Central Services Full time

    Job Title: Complaints and Quality AssessorWe are seeking a highly skilled and experienced Complaints and Quality Assessor to join our team at First Central Insurance & Technology Group. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and evaluating problems to drive good...


  • Manchester, United Kingdom Russell Taylor Group Ltd Full time

    Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our client's team in the chemical sector. This role is vital in maintaining high-quality standards and ensuring product safety through precise testing and analysis.Key Responsibilities:Conduct raw material testing, pH testing, weight measurements, specific gravity checks,...


  • Manchester, United Kingdom GxPeople Global Full time

    GxPeople Global have partnered with a leading Medical Device Manufacturer to recruit a Quality Assurance Specialist to join their team at their headquarters in Manchester.This is an exciting opportunity to work for a pioneering company at the forefront of their therapeutic area, developing innovative medical devices.The position is a full-time office-based...


  • Manchester, United Kingdom ZipRecruiter Full time

    GXZipRecruiter has partnered with a leading Medical Device Manufacturer to find a Quality Engineer or Senior Quality Engineer to join their team at their Manchester headquarters.The role is a full-time office-based position located at their headquarters near Manchester, reporting to the Quality Manager and involving both Quality Assurance activities, such as...


  • Manchester, United Kingdom ZipRecruiter Full time

    GXZipRecruiter has partnered with a leading Medical Device Manufacturer to find a Quality Engineer or Senior Quality Engineer to join their team at their Manchester headquarters.The role is a full-time office-based position located at their headquarters near Manchester, reporting to the Quality Manager and involving both Quality Assurance activities, such as...


  • Manchester, United Kingdom ZipRecruiter Full time

    GXZipRecruiter has partnered with a leading Medical Device Manufacturer to find a Quality Engineer or Senior Quality Engineer to join their team at their Manchester headquarters.The role is a full-time office-based position located at their headquarters near Manchester, reporting to the Quality Manager and involving both Quality Assurance activities, such as...

Complaints and Quality Assurance Specialist

2 months ago


Manchester, United Kingdom iuvo BioScience, llc. Full time
Job Description

Job Title: Complaints and Quality Assessor

Job Summary:

We are seeking a highly skilled Complaints and Quality Assessor to join our team at iuvo BioScience, llc. As a key member of our Customer Relations department, you will be responsible for evaluating internal processes and ensuring the quality of our formal complaints process.

Key Responsibilities:

  • Internal Assurance Framework: Design and deliver an internal assurance framework within Customer Relations to include end-to-end complaints assurance, focus on customer outcomes, regulatory compliance, process confirmation checks, and feedback loops.
  • Root Cause Analysis: Work closely with the Prevention Specialist to use the insight available to tackle the causes of complaints across First Central.
  • Compliance: Comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times.
  • Process Improvement: Ensure compliance with Company Policies, Values, and guidelines and other relevant standards/regulations at all times.
  • Continuous Improvement: Experience of undertaking root cause analysis and continuous improvement initiatives.
  • Complaint Handling: Some knowledge of complaint handling practices.
  • Regulatory Knowledge: Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty) and the regulatory framework relating to general insurance.
  • Qualifications: Root cause analysis/continuous improvement qualification or training.
  • Soft Skills: A flexible approach and positive attitude.
  • Performance Targets: Strives to deliver performance targets and drive business improvements to contribute to the success of the business.

What We Offer:

  • Flexible Working: We offer flexible working arrangements, including hybrid working options.
  • Competitive Salary: A competitive salary and benefits package.
  • Professional Development: Opportunities for professional development and growth within the company.

About Us:

iuvo BioScience, llc. is a leading company in the industry, committed to delivering high-quality products and services. We value our employees and offer a supportive and inclusive work environment.