Delivery Coordinator

3 days ago

Warrington, Warrington, United Kingdom Claranet Full time

### Job Title: Delivery Coordinator

### Job Summary

We are seeking a highly organized and detail-oriented Delivery Coordinator to join our team at Claranet. As a key member of our service delivery team, you will play a critical role in ensuring the timely and effective delivery of our services to our customers.

### Key Responsibilities

* Update systems and tools with accurate information to enable seamless solutions and support for our customers
* Contribute to the production of weekly and monthly Service Delivery WIP Reporting, highlighting progress against delivery targets and schedules
* Manage change requests for orders in progress, collaborating with Sales Support and Solution Architects as needed
* Identify and mitigate risks to order progression, escalating issues according to team processes
* Ensure timely handover of orders to customers and support functions
* Collaborate with suppliers to ensure timely delivery of 3rd party services and manage jeopardy situations
* Support Project Managers on major projects, maintaining project documentation and attending key meetings

### About You

We are looking for a candidate with exceptional customer-facing skills, who is confident, proactive, and able to work accurately and proactively in a fast-paced environment. You should have proven written and oral communication skills, including excellent telephone skills, and be able to work as part of a team with a flexible approach to work.

### Requirements

* Substantial experience in providing high-level project administrative support or administrative support in an IT services environment
* ITIL v4 and Project Management knowledge desirable
* Demonstrable commercial understanding and acumen
* Educated to NVQ level 4, degree/HND or equivalent qualification/experience

### What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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