Policy Review Specialist

1 month ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Title: Policy Review Advisor

Job Summary:

We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.

Key Responsibilities:

  • Validate a portfolio of policies within agreed timeframes, identifying and addressing application fraud indicators of varying complexity.
  • Ensure risk information is validated efficiently and accurately by reviewing documents and information received via various communication channels.
  • Verify that policies meet customers' needs and have the appropriate level of cover with correct risk information to support good outcomes.
  • Identify and act on deliberate and unintentional policy misrepresentation.
  • Provide excellent customer service, handling inbound and outbound calls from customers, internal colleagues, and external parties.
  • Meet service level agreements on your portfolio of work and cases assigned to you.
  • Review documents to ensure they are genuine and valid, taking appropriate action where necessary.
  • Support customers with complaints effectively, achieving good outcomes.
  • Demonstrate attention to detail, excellent communication, and interpersonal skills.
  • Collaborate with colleagues and stakeholders to achieve shared goals.
  • Take ownership of personal development, striving to exceed individual KPIs and goals.
  • Adhere to internal and external policies, regulated procedures, and FCA legislation, upholding our 4Cs values.
  • Ensure customer experience is at the heart of everything we do, treating customers fairly and achieving the right outcome.
  • Meet customers' fair and reasonable expectations, questioning and challenging peers and managers where necessary.
  • Complete mandated training and achieve required levels of competence to fulfill job requirements.
  • Demonstrate professional behavior, respecting and valuing colleague similarities and differences.

Requirements:

  • Apply a data-driven and analytical approach to policy validation and document review.
  • Demonstrate active listening to identify potentially deceptive behaviors.
  • Lead conversations naturally and effectively.
  • Organize work efficiently, prioritizing tasks and meeting deadlines.
  • Use systems necessary for the role, with competent IT skills.
  • Communicate written information clearly and effectively.
  • Experience working in a customer-facing environment with targets.
  • Basic understanding of Motor Insurance.
  • Identify and support vulnerable customers.
  • Knowledge of GDPR and data protection compliance requirements.
  • Ability to adapt to change and new ways of working.

Desirable:

  • Contact Centre service experience.
  • Expert understanding of the motor Quote to Sale and Retention customer journey.
  • Insurance industry knowledge.
  • Understanding of risk profiles, quote manipulation, and data types.

About Hastings Direct:

Hastings Direct is an equal opportunities employer, treating people fairly and welcoming applications from all suitably skilled persons. We have a thorough referencing process, including credit and criminal record checks.

  • Policy Review Specialist

    1 week ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review SpecialistJob Summary:We are seeking a skilled Policy Review Specialist to join our team at Hastings Direct. As a Policy Review Specialist, you will be responsible for validating customer policies and ensuring they meet the required standards.Key Responsibilities:Validate customer policies to ensure they meet the required...

  • Policy Review Specialist

    7 days ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review SpecialistJob Summary:We are seeking a skilled Policy Review Specialist to join our team at Hastings Direct. As a Policy Review Specialist, you will be responsible for validating customer policies and ensuring they meet the required standards.Key Responsibilities:Validate customer policies to ensure they meet the required...

  • Policy Review Specialist

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review SpecialistJoin Hastings Direct as a Policy Review Specialist and play a vital role in protecting our business against potential policy fraud. As a key member of our team, you will be responsible for validating customer policies and ensuring they meet the required standards.Key Responsibilities:Validate a portfolio of policies within...

  • Policy Review Specialist

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Summary:We are seeking a skilled Policy Review Specialist to join our team at Hastings Direct. As a key member of our fraud prevention team, you will play a vital role in protecting our business against potential policy fraud.Key Responsibilities: Conduct thorough reviews of policy applications to identify potential risks and fraudRequirements: Excellent...

  • Policy Review Specialist

    2 months ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Policy Review Specialist to join our team at Hastings Direct. As a Policy Review Specialist, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key ResponsibilitiesValidate a portfolio of policies...

  • Policy Review Specialist

    2 months ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Policy Review Specialist to join our team at Hastings Direct. As a Policy Review Specialist, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key ResponsibilitiesValidate a portfolio of policies...

  • Policy Review Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorSalary: £23,500 with excellent long-term career progression opportunities to increase your base salaryLocation: Bexhill (hybrid 1 day in our office)Training: 8 weeks of office-based trainingWorking Hours: Monday to Friday, 09:00 to 17:30, no weekendsRole Purpose:You will be one of our first lines of defense at Hastings Direct...

  • Policy Review Specialist

    3 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorSalary: £23,500 with excellent long-term career progression opportunities to increase your base salaryLocation: Bexhill (hybrid 1 day in our office)Training: 8 weeks of office-based trainingWorking Hours: Monday to Friday, 09:00 to 17:30, no weekendsRole Purpose:You will be one of our first lines of defense at Hastings Direct...

  • Policy Review Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate a...

  • Policy Review Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate a...

  • Policy Review Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    1 month ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...

  • Policy Review Specialist

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Policy Review AdvisorJob Summary:We are seeking a highly skilled Policy Review Advisor to join our team at Hastings Direct. As a Policy Review Advisor, you will play a critical role in protecting our business against potential policy fraud by validating customer policies and ensuring they hold the correct information.Key Responsibilities:Validate...