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Aviation Account Manager

2 months ago

Hounslow, Greater London, United Kingdom Staffing Match - London Industrial Full time
About the Role

We are seeking a highly skilled and experienced Aviation Account Manager to join our team at Staffing Match - London Industrial. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients in the aviation industry.

Key Responsibilities
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand relationships with clients by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Assist the operations team in meeting monthly SLAs for Driving Quality, Safety Performance, and On-Time Delivery
  • Manage day-to-day client communication and ongoing relationships
  • Manage and coach teams to deliver a high-quality service
  • Examine and investigate operational reports & complaints and address them
  • Examine, react, and respond to reports on health and safety
  • Investigate poor performance which has created delays and quality concerns
  • Drive ongoing improvement in service delivery, methodology, equipment, and Standard Operating Procedures
  • Attend weekly, monthly, and quarterly meetings with clients
  • Drive and promote innovation throughout the operation
  • Liaise with the laundry provider to guarantee adequate supply
  • Ensure that teams follow airport and airline requirements
  • Conduct quality audits
  • Attend daily operational calls with the client
  • Prepare and present accurate and timely financial reports to internal and external stakeholders
  • Collaborate with clients to ensure accurate and timely billing and resolve any billing discrepancies
  • Maintain strong relationships with clients and internal stakeholders
Requirements
  • Previous Account Managing experience within the Aviation Industry is desirable
  • Strong Analytical and Problem-Solving Skills
  • Proficiency in Reporting Tools and MS Office (particularly Excel)
  • Excellent Communication and Interpersonal Skills
  • Attention to Detail and Accuracy
  • Full UK Driving License
  • Ability to work Independently and in a Team
  • Strong Organizational and Time Management Skills
Benefits
  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counselling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access to Lifeworks, our innovative employee app where you can find: Perks: discounts, gift cards, cash-back, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money, and work; Support: Online chat or telephone service for urgent support in a crisis