International Key Account Manager
20 hours ago
Job Title: International Key Account Manager
Job Summary:
We are seeking a highly skilled and experienced International Key Account Manager to join our team at DPDgroup. As a key member of our international logistics team, you will be responsible for retaining and developing relationships with our large international customers.
Key Responsibilities:
- Visiting customers to discuss account management objectives, upsell development initiatives, and international business updates
- Developing account development plans and roadmaps to support revenue targets
- Maintaining comprehensive customer information via Salesforce and other tools
- Managing the handover of new major international accounts
- Supporting the international tender process
- Establishing relationships with key stakeholders
- Identifying and developing additional international revenue opportunities
- Assessing and validating customer needs and leading solution development efforts
- Supporting the re-engagement of lost customers and maintaining regular contact
- Managing the resolution of international customer problems
- Monitoring and maintaining international account revenue and profitability
Key Performance Indicators:
- Customer retention levels
- Maintained/improved account profitability
- Improved international revenue growth
- Quarterly quote renewal impact report
- Upsell and regenerated revenue
- Customer satisfaction
Requirements:
- Ability to communicate effectively at all levels
- Strong knowledge of international trade and logistics
- Proven ability to achieve and exceed personal account objectives
- Excellent customer service and listening skills
- Willingness to learn and enhance knowledge of products and services
- Excellent time management skills
- Effective upsell and cross-selling skills
- Strong influencing and negotiating skills
- Effective collaboration and relationship building skills
- Resilience, self-motivation, and flexibility
- Good record keeping and adherence to policies and procedures
- Problem-solving and effective decision-making
About DPDgroup:
We recognize that our people are at the heart of our business, and we strive to provide a supportive and inclusive work environment. We offer a range of benefits, including holiday trading, enhanced maternity and paternity package, free life assurance, and more.
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