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Revenue Operations Specialist

3 months ago

Worthing, West Sussex, United Kingdom Equiniti Full time

Company Overview

Equiniti stands as a premier provider of technology and solutions tailored for intricate and regulated administration and payment processes. Our technological frameworks serve 70% of the FTSE 100, alongside various governmental and substantial corporate entities, especially within the banking, insurance, and financial services sectors. Annually, we facilitate £160 billion in payments through our systems, manage records for 70 million shareholders, oversee pension schemes for 8 million members, and deliver services impacting 28 million customers. A significant portion of the UK population has interacted with Equiniti at some stage in their lives.

Core Values

Equiniti is founded on robust principles that underpin our offerings. Collaborating with some of the UK's most successful corporations and government bodies, we prioritize excellence, integrity, professionalism, partnership, commercial acumen, and innovation in all our endeavors. Our workforce comprises approximately 5,000 individuals across the UK, India, Poland, and the US.

Department Overview

The Group Finance division delivers a consolidated service to the entire organization across all locations and divisions. Key teams include Order to Cash, Procure to Pay, Accounting, Audit, Financial Planning & Analysis, and Master Data Management.

Position Summary

The role involves overseeing the complete process of converting contracts into revenue, managing a portfolio of clients, associated agreements, budgets, financial records, and billing, while serving as the primary contact for client revenue operational inquiries.

Key Responsibilities

The successful candidate will undertake the following duties:

  • Maintain comprehensive client records, including contracts, budgets, master data, billing information, and contact details.
  • Collaborate with New Business, Commercial Finance, and Client Relationship Leads on new contracts, renewals, and statements of work, providing guidance and making informed recommendations. Ensure that documentation and fee schedules are standardized, clear, and accurate for billing purposes.
  • Assist clients with cost estimates, budgetary queries, and other financial and billing-related inquiries as needed.
  • Prepare, process, and issue client invoices by gathering and utilizing relevant data, fee information, standard templates, and validation methods in accordance with contracts.
  • Review client disbursement statements quarterly, verifying chargeability against contracts and highlighting any discrepancies.
  • Ensure timely processing and issuance of invoices, documenting and escalating any issues or delays as necessary.
  • Request purchase orders from clients and monitor invoices accordingly.
  • Keep Trackers updated to ensure real-time data availability.
  • Conduct secondary validation checks for invoices processed by team members in Workflow.
  • Provide coverage for team members as needed, including involvement with the Process Improvement Team.
  • Coordinate with the Offshore Order to Cash Team where applicable in routine billing processes.

Qualifications and Skills

The ideal candidate will possess the following experience, skills, and attributes:

  • Demonstrated experience in financial processing, including foundational accounting knowledge.
  • Exceptional verbal and written communication skills, along with strong interpersonal abilities.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Familiarity with large ERP systems is desirable but not mandatory.
  • Meticulous attention to detail, coupled with the ability to work efficiently in a high-pressure environment.
  • Adept at meeting SLAs and deadlines effectively.
  • Confident and motivated in managing performance and achieving goals.

Mobility Requirements


Domestic travel within the UK may be required occasionally.

What We Offer

Pension Plan - Equiniti matches your pension contributions up to 10%.

Long Term Incentive Plan (LTIP) - Provides all EQ colleagues the opportunity to benefit from a successful company sale.

Health and Wellbeing - Employee Assistance Programme offering counseling, legal, and wellbeing support for employees and their families. Life assurance coverage at 4x salary with options for enhanced coverage.

Employee Discounts - Access to discounts and cashback at popular high street retailers through our EQ Wins Platform.

Flexible Benefits - Options to purchase a variety of benefits through our flexible plan, including gadgets, travel insurance, will writing, and holiday trading.

Time Off - Typically 28 days of holiday plus bank holidays, along with 2 volunteer days for charitable involvement.

Recognition - Equiniti ICON award vouchers to acknowledge individuals who excel in contributing to business success.

Learning & Development - Investment in LinkedIn Learning for all employees.

We are committed to providing equal opportunities for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

All employment offers are contingent upon satisfactory pre-employment screening checks, including verification of 5-year activity and gaps, DBS or Access NI checks, credit checks, sanctions, and CIFAS checks.