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Quality Assurance Coordinator

3 months ago


Darlington, Darlington, United Kingdom HC One Full time
6 Month Fixed Term Opportunity As a Quality Assurance Coordinator, you will deliver extensive administrative and secretarial assistance to team members within the Quality department, ensuring efficient management of schedules, workflow, and broader departmental support.

You will take charge of office organization, project oversight, adherence to deadlines, and the management of critical documents and files. Acting as the primary point of contact, you will handle intricate and confidential matters, frequently interacting with senior-level internal and external stakeholders.
This position offers a hybrid working arrangement.
Key Responsibilities:
  • Provide comprehensive administrative support to the Quality team.
  • Manage diaries and coordinate schedules effectively.
  • Ensure compliance with project deadlines and office organization.
  • Handle sensitive information with discretion and integrity.
  • Communicate effectively with various stakeholders at all levels.

With a background in supporting multiple professionals, you are methodical, organized, and capable of meeting ongoing deadlines in a dynamic environment, even under pressure.

You possess the ability to work independently, demonstrating a high level of accuracy and attention to detail. Your experience includes gathering, analyzing, and collating complex and confidential information while managing diary activities.

Strong interpersonal and communication skills are essential, enabling you to interact effectively across all levels. Significant tact and integrity are required to manage the sensitive nature of the information involved in this role.

Safeguarding is a collective responsibility, and it is crucial that you can identify signs that may indicate potential abuse, harm, or neglect in its various forms. You should be prepared to seek appropriate guidance and report concerns, including escalation if necessary.

HC-One is dedicated to providing professional residential, nursing, and specialized dementia care for older individuals. Our mission is to be the preferred care home in each community for both Residents and Colleagues, achieved through delivering the kindest possible care in over 280 care homes across the United Kingdom.

We take pride in our exceptional team at HC-One, composed of compassionate, warm-hearted, and professional individuals who understand the unique needs, choices, and wishes of our Residents.

We are committed to ensuring that our current and future Colleagues can be their authentic selves, with a workforce that reflects the communities we serve. We prioritize inclusive working practices and welcome applicants from diverse backgrounds into our HC-One family.

What HC-One Offers:


In addition to your salary, you will have access to a wide range of benefits and services designed to support your physical and mental well-being. Throughout your career, we will invest in your development, providing additional support and benefits, including:
  • Award-winning learning and development opportunities.
  • 25 days of annual leave.
  • The chance to learn from experienced colleagues as part of a dedicated team.
  • Online GP services, offering around-the-clock consultations via an interactive app for you and your children under 16.
  • Colleague discounts, providing access to over 1600 high street discounts from carefully selected partners.
  • Wellbeing support, including free access to an independent and confidential Employee Assistance Programme, offering 24/7 support for various issues, including physical, mental, and financial concerns.
We are committed to ensuring you have a remarkable experience working at HC-One, starting with our dedication to providing a swift transition from the job offer to your first day with us.