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Technical Claims Specialist
2 months ago
About the Role
We are seeking a highly skilled Technical Claims Specialist to join our growing team at RPC, a leading law firm. As a Technical Claims Specialist, you will play a critical role in handling claims made against professionals on an outsourced basis.
Key Responsibilities
- Manage a full caseload of professional indemnity claims, ensuring accurate understanding of delegated authority principles and reporting requirements.
- Support the manager in supervision, identification of training needs, and delivery of deskside and group training to team members.
- Provide excellent customer service, contributing to being a market-leading claims function.
- Build and maintain effective working relationships with customers and suppliers to ensure defined service levels are met and exceeded.
- Ensure a consistent approach to client claims and implement insurers' reserving policies, ensuring claims are dealt with fairly and costs are properly controlled.
- Investigate and identify insureds' exposure to claims, identifying and obtaining relevant information, and providing guidance and assistance to the insured.
- Negotiate settlement of claims within delegated authority.
- Investigate and report to insurers on policy cover and response.
- Actively manage panel solicitors as agent for insurers, including reporting where claims fall outside delegated authority.
- Maintain and ensure the completeness, accuracy, quality, and integrity of data on the electronic case management system.
Requirements
- Experience in claims with technical claims knowledge and expertise.
- Thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
- Excellent customer service skills, with the ability to deal with difficult or demanding situations and clients.
- Good communication skills, both orally and in writing.
- Ability to prioritize effectively and adapt plans, consistently producing high-quality work even when meeting tight timescales.
- Organized and efficient, able to work on own initiative and as part of a team.
- Good knowledge and confident use of Microsoft Office (including Excel, Word, PowerPoint, and Outlook) and ideally previous experience of working with a case management system.
Advantageous
- LLB Law, GDL, ACII, CILEx, or equivalent legal qualifications.
- Good working knowledge of law firm operations and pressures; understanding the need for efficient, timely, cost-effective support.
- Experience of relationship management (internal and external).
- Previous experience of working with a case management system.
