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Credit Manager

2 months ago


Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time
About the Role

We are seeking an experienced Credit Manager to lead our mitigation department and drive business growth. As a key member of our team, you will be responsible for managing a team of credit hire handlers, ensuring the effective settlement of credit hire claims, and maintaining a thorough knowledge of indemnity, liability, and credit hire.

Key Responsibilities
  • Lead a team of credit hire handlers, providing guidance and support to ensure high-quality performance and adherence to SLAs.
  • Undertake handler audits to identify trends, training needs, and areas for improvement, driving integral data within the claim file.
  • Act as a key link between the mitigation department and the wider business, promoting mitigation awareness and best practices.
  • Impart technical knowledge to the team through mentoring and coaching, ensuring a thorough understanding of indemnity, liability, and credit hire.
  • Participate in the design, development, and implementation of new claims management process improvements and assist with training design and delivery.
Requirements
  • Experience in motor claims, with a proven track record of managing credit hire claims.
  • Strong leadership and people management skills, with the ability to positively influence team members.
  • Excellent communication and technical skills, with a thorough understanding of indemnity, liability, and credit hire.
  • Ability to work in a hybrid model, with a mix of office and remote work.
About Us

Acorn Insurance and Financial Services Limited is a leading insurance provider, with a strong presence in the taxi insurance market and a growing portfolio of other product lines. We offer a dynamic and supportive work environment, with opportunities for career growth and development.

We believe in giving our customers the best price and service, and we have introduced innovative products to better serve our drivers. Our hybrid model allows for collaboration and deep work, with a balance between face-to-face time and home working.

What We Offer
  • Enhanced annual leave entitlement, starting at 31 days and potentially increasing to 35 days per year.
  • Additional buy and sell holidays.
  • Company sick pay scheme.
  • Company-paid maternity and paternity leave.
  • Generous company pension scheme.
  • A comprehensive mental health support system.
  • A wide network of mental health first-aiders.
  • A reward and discount platform.
  • Fresh fruit deliveries.
  • A cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Regular employment engagement and competitions.
  • Charity fundraising events.