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Client Contract and Services Manager
2 months ago
Job Title: Client Contract and Services Manager
Job Summary:
Sureserve Group is seeking a highly skilled Client Contract and Services Manager to join our team. As a key member of our organization, you will be responsible for maintaining accurate contractual records, ensuring compliance, and driving commercial growth.
Key Responsibilities:
- Maintain accurate contractual records and documentation, including contract correspondence, customer contact information sheets, contractual changes, and status reports.
- Ensure a high level of compliance, exceeding financial and commercial performance levels.
- Meet all commercial forecasts and budgets for contracts, identifying opportunities for margin enhancements.
- Drive commercial behavior by securing revenue commitments through planned and capital budget spend to maximize growth opportunities.
- Proactively manage operational performance of contracts, soliciting feedback from back-office teams, including financial invoicing, dispute resolution, and supporting cash collection.
- Highlight operational, financial, and commercial risks/issues in contract documents to the Line Manager.
- Monitor and oversee all aspects of Health, Safety, Environmental, and Quality management within the area of responsibility.
Requirements:
- Demonstrable successful track record of commercial business growth.
- Key understanding of growth opportunities within a market setting.
- Demonstrate problem-solving experience with a close relationship with risk management.
Working Environment:
This is a hybrid position that involves collaborating closely with the Senior Leadership Team (SLT) while also engaging with our experienced field engineers. Expect a dynamic work setting that combines office-based coordination with on-site involvement. The role necessitates proactive interaction and liaison with clients/customers, both remotely and in face-to-face meetings, to ensure effective communication and alignment of objectives.
Benefits:
- Competitive salary range: £35,000 to £40,000 per annum.
- 20 days leave increasing by 1 day for each full year completed up to 25 days.
- An extra day off for your Birthday.
- Car or Cash allowance.
- Progression opportunities.
- Commitment to training and development.
- Structured induction program and review of individuals' training ambitions.
- Employee Assistance Program.
- Bike 2 Work & Employee savings scheme.
