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Regional Manager

2 months ago


Ashford, Kent, United Kingdom One Retail Full time

About the Role:

We are seeking an experienced Regional Manager to join our team at One Retail. As a key member of our operations team, you will be responsible for overseeing the catering operations across multiple senior living sites within your region.

Key Responsibilities:

  • Operational Excellence: Oversee daily catering operations across multiple sites, ensuring consistent delivery of high-quality food and exceptional service.
  • Client Management: Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
  • Team Leadership: Lead and inspire on-site catering teams, fostering a positive and productive work environment. Provide training and development opportunities to ensure staff are skilled and motivated.
  • Financial Management: Manage budgets, control costs, and optimize resources to achieve financial targets. Analyze financial performance and implement strategies to improve profitability.
  • Quality and Compliance: Ensure compliance with all health, safety, and food hygiene regulations. Maintain the highest standards of food quality and presentation.
  • Menu Development: Work with culinary teams to design and implement innovative and appealing menus that meet the dietary needs and preferences of our clients.
  • Customer Satisfaction: Monitor customer feedback and respond to issues promptly. Implement initiatives to enhance customer satisfaction and dining experiences.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency and service delivery.

Requirements:

  • Experience: Proven experience in a senior catering management role, ideally within the private and seniors sector.
  • Leadership Skills: Strong leadership and people management skills with the ability to motivate and develop teams.
  • Client Focus: Excellent client relationship management skills with a focus on understanding and meeting client needs.
  • Financial Acumen: Strong financial management skills with experience in budgeting, cost control, and financial analysis.
  • Quality Focus: Commitment to maintaining high standards of food quality, presentation, and hygiene.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to engage effectively with clients, staff, and stakeholders.
  • Flexibility: Willingness to travel regionally and adapt to the needs of the business.