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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional technical support and guidance to customers using Medtronic Diabetes products and services.
Key Responsibilities
- Provide safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner.
- Resolve technical queries using an array of troubleshooting tools, ensuring all details are recorded within our CRM database.
- Exceed customer expectations when handling and resolving inquiries while striving for first contact resolution, offering a world-class service.
- Responsibilities may include Therapy and Product Knowledge, Call Management and Troubleshooting & Quality Management and other duties may be assigned.
Requirements
- Great communication skills (verbal and written) in Swedish and English.
- Ability to remain calm and demonstrate resilience during pressurized situations.
- Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system.
- Ability to effectively multi-task (navigate between programs to access customer data and input text while providing real-time care instructions).
- Basic to intermediate level of math skills required to assist customers with their vital statistics.
Preferred Qualifications
- Diabetes therapy or clinical/care-based experience or knowledge.
- Experience troubleshooting medical equipment/services in contact center/helpdesk.
- Experience using: SAP and Salesforce.
What We Offer
At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, and we believe it's the only way to drive healthcare forward.
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment.
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab.
- Employee Assistance Program and Recognize (our global recognition program).
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
