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Senior Operations Leader
2 months ago
As a premier vocational Awarding Organisation, it is essential that our operational frameworks are executed with precision, integrity, and the utmost quality. We are in search of two dynamic and seasoned Lead Operations Managers to spearhead transformation within our AO operations processes and establish a distinct centre of excellence.
Your primary responsibility will be to oversee a segment of our Centre Operations function within the operations team. This role is pivotal in enhancing operational performance and upholding high standards across our comprehensive processes, ensuring compliance with both business and regulatory obligations. You will be joining us during a critical phase as we reshape our operations team, forming specialized centres of excellence that align our priorities for optimal outcomes.
You will play a key role in building, training, and developing our centre operations teams, ensuring that our processes are both streamlined and effective. As we navigate this period of transition, your expertise will be crucial in fostering a positive reception to change, supporting and motivating the team, and providing appropriate training. Your ability to identify opportunities for process improvements will be invaluable.
Reporting to the Senior Operations Manager for Centre Options, you will be accountable for a team comprising Operations Managers, Technical Leads, Coordinators, and Administrators.
This position is office-based, with occasional travel required for internal and external meetings. Remote work arrangements are not available for this role.
As a vital member of the operations management team, you will contribute significantly to our strategic direction, workforce planning, and the cultivation of a culture that values diversity, equity, and inclusion, while promoting a commitment to continuous learning and development within our team.
We are committed to diversity and inclusion, recognizing that these values enhance our organization. We particularly encourage applications from underrepresented communities.
Key Responsibilities- Oversee a team providing second-line operational support, addressing complex inquiries related to learners, qualifications, and assessments.
- Manage the comprehensive exam and assessment evidence return process, ensuring timely internal marking and moderation.
- Ensure effective communication management with centres, including data collection, approvals, results delivery, and analysis of rules of combination.
- Responsible for the complete exam marking processes via online and e-marked platforms, collaborating with assessment teams and managing exceptions.
- Proven experience in an operations management capacity.
- Strong leadership capabilities, with the ability to provide daily guidance and support to a diverse, multi-location team.
- Excellent organizational and problem-solving skills, with meticulous attention to detail.
- Ability to manage multiple projects and priorities concurrently.
- Strong communication and interpersonal skills, fostering effective relationships with internal and external stakeholders.
- Expertise in risk and issue management, capable of assessing risks and collaborating with teams to develop and implement effective mitigation strategies.
Our vision is to create a world where everyone has the skills and opportunities to thrive. We assist nearly five million individuals annually in developing skills that enhance their employability and career progression. As a charitable organization, our focus is solely on achieving this mission.
Through our assessment and credentialing, corporate learning, and technical training offerings, we partner with our clients to deliver work-based learning programs that build competencies for better prospects for individuals, organizations, and society at large. We create flexible learning pathways that support lifelong employability, believing that everyone deserves the chance to retrain and relearn throughout their lives.
At the core of our organization is the City & Guilds Foundation, which amplifies our mission by helping to eliminate barriers to employment, celebrating best practices in the workplace, and advocating for future job opportunities.
Established in 1878 by the City of London and the trade guilds, we have a rich history of supporting individuals, organizations, and economies in skill development for growth.
Our extensive experience uniquely positions us to understand the evolving landscape of work and learning. We continuously adapt to develop and deliver skills for the future workplace, offering qualifications, assessment, digital credentialing, e-learning technologies, executive leadership development, technical training, and consultancy.
What We OfferWe provide an opportunity to work within an innovative, engaging, and market-leading organization, with avenues to enhance your existing skills and explore new ones.
Our benefits package typically includes a competitive salary, 25 days of holiday plus bank holidays, pension, private healthcare, volunteering opportunities, and more.
We are open to discussing flexible working arrangements, including work patterns, hours, or locations.
Application ProcessIf you believe this role aligns with your skills and aspirations, we would be pleased to hear from you. Please submit your CV and complete our brief application form.
