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Enterprise CRM Solutions Architect

2 months ago

Glasgow, Glasgow City, United Kingdom Henderson Scott Full time
About the Role

Henderson Scott is seeking a highly skilled and experienced CRM Solutions Architect to join our team. As a key member of our organization, you will play a pivotal role in designing and implementing innovative CRM solutions that drive business growth and efficiency.

Key Responsibilities
  • Solution Design: Develop comprehensive CRM solutions that align with business objectives and meet technical requirements.
  • Requirements Gathering: Elicit, analyze, and document detailed business requirements for CRM systems.
  • Technical Architecture: Design and document the technical architecture of CRM systems, including data models, integrations, and infrastructure.
  • Project Management: Provide technical guidance and support throughout the CRM implementation lifecycle.
  • Stakeholder Management: Effectively communicate with stakeholders, both technical and non-technical, to ensure project success.
Required Qualifications
  • Proven experience in designing and implementing CRM solutions, preferably in a complex enterprise environment.
  • Strong understanding of CRM systems and their capabilities, including Salesforce, Microsoft Dynamics, or other leading platforms.
  • Accreditation in Enterprise Architecture (e.g., ISEB/BCS, TOGAF, Zachman).
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
Additional Considerations
  • Onsite Requirement: Please note that this role requires a mandatory 3-day onsite presence per week.
  • IR35 Status: This position is classified as Inside IR35.