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Support Manager for Operations

2 months ago

Wrexham, Wrexham, United Kingdom The Rank Group Full time

Company Overview

Join the dynamic team at The Rank Group, where we pride ourselves on creating memorable experiences for our customers in a vibrant and engaging environment.

As a leading name in the entertainment industry, we understand the significance of providing an exceptional atmosphere for our guests, whether they are visiting for leisure or considering a career with us.

Our establishments are integral to the communities we serve, offering a welcoming space for entertainment, socializing, and enjoying delightful food and beverages. Our dedicated teams are passionate about delivering outstanding service, ensuring every visit is enjoyable and memorable.

Benefits of Joining Us

  • Competitive salary of £31,930 per annum
  • Paid breaks
  • Access to an industry-leading Employee Rewards platform with savings on travel, dining, shopping, and more
  • 50% discount on food and soft drinks for you and up to three guests
  • Company Sick Pay Scheme
  • Pension plan
  • Life Assurance coverage
  • Employee Assistance Programme and access to Mental Health First Aiders on-site

Role Overview

As an Assistant Manager, you will be equipped to handle various responsibilities essential for ensuring the satisfaction of our valued customers and supporting our team. We seek enthusiastic, adaptable, and diligent individuals who thrive in a lively environment and are dedicated to fostering a welcoming atmosphere.

This role is ideal for candidates with experience in managing operations within a large venue, particularly with a focus on enhancing food and beverage services. You will oversee all aspects of the dining and bar operations, collaborating with a team committed to delivering an enjoyable and unforgettable experience for our patrons.

Your versatility will enable you to connect with diverse individuals and work across different areas of the venue. You should possess a strong work ethic and a genuine interest in listening to our customers to create memorable experiences. A friendly demeanor and a commitment to making our venues a hub of fun and excitement are essential.

As an Assistant Manager, you will partner with the General Manager to uphold consistent standards and achieve desired outcomes. Your responsibilities will include team engagement, enhancing customer experiences, driving revenue, and converting that revenue into profit. You will be an effective communicator, capable of mentoring and motivating the team to achieve success.

You will embody our core values of Service, Teamwork, Ambition, Responsibility, and Solutions, demonstrating behaviors that bring joy and entertainment to the communities we serve.

Qualifications

  • A positive attitude is paramount; we are looking for individuals who genuinely enjoy serving customers and thrive in a lively, friendly environment.
  • Proven experience in leading a food and beverage team, including recruitment, training, and performance management.
  • Ability to manage food and beverage operations within budget while maintaining high standards.
  • Strong communication skills.
  • Experience in team leadership.
  • Background in managing a business or department.
  • A welcoming smile for all.

Additional Information

Competitive Salary: We value your contributions and offer a competitive salary that recognizes your hard work and dedication. Fantastic Rewards Package: Beyond a competitive salary, our rewards package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarize you with our values and culture. Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals. Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. People-Focused Culture: Our supportive and nurturing work environment ensures you have the tools you need to thrive. High-Performing Culture: Join a team that embraces high performance and helps you reach your full potential. Emphasis on Growth: We are committed to fostering individual and team growth to help you succeed.

Don't miss the chance to be part of a people-focused organization that values high performance and offers opportunities for personal and professional growth.

The Rank Group is dedicated to being an inclusive employer, ensuring fair and equal access to our services. If you require any adjustments, please let us know ahead of your interview.