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Quality Assurance Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Quality Assurance Administrator to join our team at Pure Resourcing Solutions. As a Quality Assurance Administrator, you will play a crucial role in supporting our quality assurance team in delivering high-quality services to our clients.
Key Responsibilities:- Quality Assurance Site Audits: Receive, record, and issue daily quality assurance site audit reports of projects.
- Diary Management: Assist the QA team's diary management to ensure the effective and efficient delivery of the team's work in line with project programmes.
- Installer Accreditation: Track and progress installer accreditation applications.
- QA Dashboard: Maintain the QA dashboard on our central CRM system, updating accurate QA records and pulling off relevant reports to assist analysis of QA workflows and KPIs.
- Customer Service: Deal with telephone and email enquiries in a friendly and professional manner, ensuring the customer receives a high-quality service to optimize our brand and reputation.
- Collaboration: Collaborate closely, communicate effectively, and share best practice with all colleagues with the aim of achieving Company objectives.
- Customer Service: Commitment to delivering high-quality customer service.
- Communication: Excellent communication skills with colleagues and clients.
- Organization: Good organization and task prioritization with attention to detail.
- IT Skills: Excellent IT and administration skills (Microsoft Office 365). There will be training in additional bespoke software – QA reporting and Salesforce CRM platforms.
- Data Management: Ability to maintain accurate data records, consistent filing methods, and strict document version control.
- Collaboration: Friendly, proactive, and collaborative working methods.
- Adaptability: Ability to remain calm in a fast-paced environment.
For more information, please contact Sian Burke at Pure Resourcing Solutions.
