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Operations Manager

2 months ago


Nottingham, Nottingham, United Kingdom Lex Leisure CIC Full time

Duty Manager Role Overview

Company: Lex Leisure CIC
Location: Edwalton Golf Centre

About Lex Leisure CIC
Lex Leisure is a Community Interest Company dedicated to promoting physical activity among individuals facing various challenges. Our mission is to provide high-quality services while maintaining a strong commitment to health and safety.

Key Responsibilities:

  • Operational Management: Oversee daily operations at Edwalton Golf Centre, ensuring compliance with company standards, including Health & Safety regulations, staff management, legal compliance, service delivery, and marketing strategies.

Golf Operations:

  • Familiarize yourself with the Company Quality Manual and Safe Operating Procedures.
  • Ensure efficient operation and presentation of all golf-related activities.
  • Conduct daily inspections and report any issues.
  • Manage the maintenance and presentation of the buggy and trolley hire fleet.
  • Adhere to financial controls, including till operations and end-of-day reporting.
  • Ensure proper execution of food and beverage procedures within the clubhouse.
  • Complete end-of-day cleaning to maintain a welcoming environment.

Health & Safety Compliance:

  • Implement and follow all company Health & Safety policies.
  • Conduct daily inspections and document any faults.
  • Report incidents in accordance with company protocols.

Human Resources Duties:

  • Support the Centre Manager in maintaining staff performance and standards.
  • Participate in site meetings as necessary.

Booking Management:

  • Oversee tee, buggy, and coaching booking systems.
  • Review bookings for catered events and ensure necessary preparations.
  • Respond to and document all inquiries effectively.
  • Prepare facilities for block booking activities.

Sales and Marketing:

  • Assist the Centre Manager in fostering a sales-oriented culture within the team.
  • Collaborate on the Sales & Marketing Plan to achieve sales targets.
  • Ensure efficient execution and reporting of marketing activities.

Member Management:

  • Maintain the member database and accurately record member arrivals.

Retail Oversight:

  • Ensure high merchandising standards in the retail shop.
  • Display and update marketing materials and promotions appropriately.
  • Maintain stock levels and presentation of golf retail items.
  • Conduct end-of-month stock takes as required.

Personal Attributes:

  • Demonstrated initiative and self-motivation.
  • Flexibility in approach to various duties.
  • High energy and enthusiasm.
  • Strong customer service orientation.
  • Ability to identify and seize opportunities for improvement.
  • Commitment to a culture of Health and Safety compliance.

Conditions of Employment:
Title: Duty Manager
Reporting To: Centre Manager
Grade: Junior Manager
Remuneration: Based on skills and competencies
Pension: Eligibility for company pension scheme
Holidays: As per individual contract
DBS: This position is subject to a DBS check.

Lex Leisure CIC is an Equal Opportunity Employer committed to inclusion and diversity.