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Field Engineer

2 months ago

Streatham, United Kingdom Edenhale Full time
About the Role

The Field Engineer will be responsible for the on-site installation and configuration of customer solutions, encompassing the installation and configuration of customer networking equipment at various locations across the UK. This will involve providing out-of-hours and on-call assistance to customers, as well as on-site support and replacement of hardware when necessary.

Key Responsibilities
  • On-site installation of customer solutions, including Voice and WAN/SDWAN Solutions
  • On-site structured cabling to support deployment of SDWAN and Voice handsets
  • Site audits and wireless surveys/design
  • Co-op diagnostics from remote customer sites to assist with resolving complex faults
  • Provide out-of-hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware
  • Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records
  • Perform technical support and collate further information where required to pass onto Senior stakeholders
  • Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations
Requirements
  • Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals
  • Have hands-on experience of implementation and support of various software and hardware peripherals, such as UCaaS, router, switches and firewalls to name a few
  • Have experience in structured cabling and wireless surveys
  • Great customer skills - able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
Desirable Skills
  • Configuration and deployment/installation of Telephony/VoIP
  • Previous experience of technical support for Cisco, Polycom or Yealink devices for example
  • Experience/knowledge of Meraki deployment (SDWAN)
  • Experience in performing structured cabling
  • Experience in performing Wireless Surveys/design
  • Installation of Cisco CPE
What We Offer
  • 25 days holiday + bank holidays
  • Hybrid car, fuel card for work mileage
  • 10% bonus
  • Overtime and On-call
  • Your birthday off
  • Private Medical Insurance
  • Electric Vehicle (EV) scheme
  • Pension plan
  • Enhanced maternity and paternity leave
  • Share-save scheme