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Area Supervisor

2 months ago

London, Greater London, United Kingdom M&S Full time
Lead Area Supervisor

As a key member of our store leadership team, you will play a vital role in driving the growth and profitability of our store through the implementation of our retail plan and delivery of key performance indicators (KPIs) for your area of accountability.

You will be responsible for recruiting, developing, and leading a high-performing team of customer assistants, supporting the succession requirements of the store and region.

Our store operates in a fast-paced environment, and you will be expected to support the store to trade safely and legally, protecting our customers, colleagues, and brand.

You will be responsible for delivering an inspirational, improved, and consistent visual customer journey in-store, which inspires our customers to shop and buy more often.

Key responsibilities include:

  • Driving profitability and sales for your area through supporting the delivery of our retail plan and store KPIs.
  • Supporting the delivery and embedding of our business transformation plan and change initiatives for your area.
  • Delivering great standards and service by setting clear expectations with store colleagues.
  • Creating a multiskilled team, coaching, and training the team to fully utilize all the tools available to serve and sell well.
  • Using data and insight to improve customer in-store experience, improve the operation, and drive performance.

We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to discuss flexible working arrangements.

We are embarking on a business transformation and are looking for people who are excited by the challenge of introducing innovative, new experiences to the retail world. You will be responsible for surprising every single customer with reasons to shop in our stores and online, day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable to the needs of our customers and our retail business, you will live and breathe our approach to sales and service and ensure every time is just as special as the next.