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Switchboard Coordinator
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Harrow, United Kingdom London North West University Healthcare NHS Trust Full timeJob SummaryThe Switchboard Operator will be the first point of contact for the public and staff at London North West University Healthcare NHS Trust. This role is crucial in providing a professional and empathetic service to callers, handling queries, and directing them to the relevant departments.Main ResponsibilitiesAnswer and transfer incoming calls in a...
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Switchboard Coordinator
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Harrow, United Kingdom London North West University Healthcare NHS Trust Full timeAbout the RoleThe Switchboard Operator will be the first point of contact for the public and Trust staff, providing a professional and empathetic service. This role requires excellent communication skills, the ability to work under pressure, and a customer-focused approach.Main ResponsibilitiesAnswer and transfer incoming calls in a timely and professional...
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Harrow, United Kingdom London North West University Healthcare NHS Trust Full timeAbout the RoleWe are seeking a skilled Switchboard Operator to join our team at London North West University Healthcare NHS Trust. As the first point of contact for the public, you will be the ambassador for our Trust, providing exceptional customer service and support to our patients and staff.Main ResponsibilitiesAnswer and transfer incoming calls in a...
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Switchboard Coordinator
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Harrow, United Kingdom London North West University Healthcare NHS Trust Full timeAbout the RoleWe are seeking a skilled Switchboard Operator to join our team at London North West University Healthcare NHS Trust. As the first point of contact for the public, you will be the ambassador for our Trust, providing exceptional customer service and support to our patients and staff.Main ResponsibilitiesAnswer and transfer incoming calls in a...
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Switchboard Coordinator
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Harrow, United Kingdom London North West University Healthcare NHS Trust Full timeJob SummaryThe Switchboard Operator will be the first point of contact for the public and staff at London North West University Healthcare NHS Trust. This role requires excellent communication skills and the ability to work under pressure.Main ResponsibilitiesAnswer and transfer incoming calls in a timely and professional manner.Provide empathy and support...
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Switchboard Coordinator
3 weeks ago
Harrow, United Kingdom London North West University Healthcare NHS Trust Full timeJob SummaryThe Switchboard Operator will be the first point of contact for the public and Trust staff, providing a professional and empathetic service. They will work as part of a small team, using their initiative to answer calls, deal with queries, and maintain on-call roster information.Main ResponsibilitiesAnswer and transfer incoming calls in a timely...
Switchboard Coordinator
2 months ago
The Switchboard Operator will serve as the primary point of contact for the public and internal staff at London North West University Healthcare NHS Trust. This role requires exceptional communication skills, attention to detail, and the ability to work independently as part of a team.
Main Responsibilities- Manage and log report faults, maintaining on-call roster information and changes.
- Answer and transfer incoming calls in a timely and professional manner, assisting callers with their inquiries using the computerized switchboard.
- Provide empathy, support, and assistance to callers with language barriers or those experiencing distress or bereavement.
- Operate paging systems, utilizing concise messages and medical terminology when communicating with clinical staff.
- Attend training sessions to enhance skills, including customer service and computer skills at higher NVQ levels.
- Assist with general inquiries, providing information on opening hours, clinic directions, visiting times, chaplain details, and accommodation.
- Connect, log, and monitor international calls for Trust staff.
- Log Estate out-of-hours calls and escalate to the Estates on-call Manager.
- Deal with GP inquiries and forward calls to relevant Consultant teams.
- Establish contact and log the District Nursing team out of hours, passing on patient information.
London North West University Healthcare NHS Trust provides comprehensive care to the people of Brent, Ealing, Harrow, and beyond. Our team of over 8,200 clinical and support staff serves a diverse population of nearly one million people.
We operate major acute services at Northwick Park Hospital, St Mark's Hospital, Ealing Hospital, and Central Middlesex Hospital, offering a range of clinical services, including emergency departments, urgent care centers, and specialist care.
We are a university teaching NHS trust, committed to training clinicians of the future and bringing the benefits of research to the public.
