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Account Growth Expert

2 months ago

Epsom, Surrey, United Kingdom Peoplesafe Ltd Full time

Are you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a highly skilled Customer Success Manager to join our team at Peoplesafe Ltd.

Key Responsibilities:

  • Develop in-depth knowledge of our products and services to provide expert support to our clients.
  • Conduct thorough research on our client base and industry trends to identify opportunities for growth and improvement.
  • Monitor and analyze client data across multiple systems to inform proactive decision-making and drive business outcomes.
  • Build and maintain strong relationships with our clients, acting as a trusted advisor and advocate for their needs.
  • Collaborate with internal teams to ensure seamless delivery of our services and products.
  • Develop and implement customized success plans to help clients achieve their goals and objectives.
  • Track and analyze client health scores to identify potential risks and opportunities for growth.
  • Identify and pursue new business opportunities through upselling and cross-selling our products and services.

Requirements:

  • Excellent organizational and time management skills.
  • Strong communication and interpersonal skills, with the ability to tailor approach to reflect the audience.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.