Supply Chain Coordinator
4 weeks ago
Alchemy Global Talent Solutions is collaborating with a prominent logistics provider seeking a dedicated Logistics Officer to enhance their operations.
This position will manage all aspects of import and export activities while fostering client relationships, addressing inquiries, and resolving issues.
Key Responsibilities
- Address customer inquiries and manage interactions with professionalism.
- Develop and maintain robust relationships to facilitate business expansion.
- Track and assess customer satisfaction metrics.
- Proactively promote services during client interactions.
- Exemplify company values and mentor team members.
- Oversee and coordinate daily operational functions.
- Gather feedback and drive process enhancements.
- Manage import/export documentation and ensure regulatory compliance.
- Collaborate with global partners to address shipping and documentation challenges.
- Negotiate pricing with freight carriers and subcontractors.
- Prepare competitive bids and responses to tenders.
- Provide precise and timely quotations for import and export services.
- Handle and reconcile financial transactions while maintaining accurate records.
- Conduct monthly analyses and implement strategies based on insights.
- Efficiently process and approve customer billing.
- Maintain accurate records and databases related to logistics activities.
- Assist with various administrative and data management responsibilities.
- Ensure seamless logistics operations, both administratively and operationally.
Required Skills
- A minimum of 3 years' experience in an operational capacity within the Freight Forwarding sector.
- Proficient in MS Office applications, including Word, Excel, and Outlook.
- Familiarity with EU Customs best practices for import and export is a significant advantage.
- Strong communication skills and the ability to work effectively in a team environment.
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