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Shop Floor Manager

2 months ago


Henley on Thames, Oxfordshire, United Kingdom Kuzzy Group LTD TA Herbies Pizza Full time
Job Description

As a Store Operations Manager at Kuzzy Group LTD T/A Herbies Pizza, you will be responsible for overseeing the daily operations of the store, ensuring excellent customer service, maintaining quality standards, and managing a team of staff members. You will work closely with the management team to achieve sales targets, uphold brand image, and promote a positive work environment.

Key Responsibilities:
  1. Schedule Management: Schedule shifts effectively to maintain optimal staffing levels and meet operational requirements.
  2. Team Leadership: Motivate and support team members to deliver exceptional customer service and achieve sales targets.
  3. Store Operations: Oversee the day-to-day operations of the store, including opening and closing procedures, cash handling, and inventory management.
  4. Compliance: Ensure compliance with health and safety regulations and food hygiene standards at all times.
  5. Quality Control: Monitor product quality and freshness, and address any issues promptly.
  6. Customer Service: Lead by example in delivering excellent customer service, handling customer inquiries and resolving complaints efficiently.
  7. Customer Experience: Implement strategies to enhance the customer experience and build customer loyalty.
  8. Sales Performance: Drive sales by implementing effective marketing and promotional initiatives.
  9. Performance Analysis: Monitor sales performance and analyze data to identify trends and opportunities for improvement.
  10. Financial Management: Work towards achieving revenue targets and maximizing profitability.
  11. Expense Management: Manage shop expenses and budgets effectively to ensure financial targets are met.
  12. Cost Control: Monitor and control costs, including labor costs, wastage, and overheads.
Qualifications and Requirements:
  1. Education: High school diploma or equivalent qualification required.
  2. Additional Education: Additional education or certification in hospitality management or a related field is advantageous.
  3. Experience: Proven experience in a similar role within the fast food industry, with a track record of successful team management and operational oversight.
  4. Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
  5. Customer Service Skills: A passion for delivering excellent customer service and a commitment to exceeding customer expectations.
  6. Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
  7. Problem-Solving Skills: Strong problem-solving skills and the ability to make sound decisions under pressure.
  8. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the business.
  9. Food Safety Knowledge: Understanding of food safety and hygiene regulations.
  10. Inventory Management: Familiarity with inventory management systems and basic financial concepts.
  11. Communication Skills: Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers, staff, and management.
Job Type and Pay:

Job Types: Full-time, Fixed term contract

Pay: £35,000.00-£40,000.00 per year

Additional Pay and Benefits:
  • Bonus Scheme: Bonus scheme
  • Commission Pay: Commission pay
  • Performance Bonus: Performance bonus
  • Additional Leave: Additional leave
  • Company Pension: Company pension
  • Employee Discount: Employee discount
  • Free Parking: Free parking
  • On-Site Parking: On-site parking
  • Referral Programme: Referral programme
  • Sick Pay: Sick pay
Schedule and Education:
  • Flexitime: Flexitime
  • Diploma of Higher Education: Diploma of Higher Education (preferred)
  • Shop Management Experience: Shop Management: 1 year (preferred)

Work Location: In person

Language: en-US