Operational Service Manager

2 weeks ago

Ilford, Greater London, United Kingdom Mitie Full time
Job Summary

We are seeking an experienced Operational Service Manager to lead our Portering and Security team at Mitie Communities Healthcare. As a key member of our team, you will be responsible for delivering high-quality patient logistic services, ensuring the safety and well-being of our patients and staff.

Key Responsibilities
  1. Leadership and Management: Lead a team of porters and security personnel, providing guidance, support, and training to ensure they are equipped to deliver excellent service.
  2. Operational Management: Manage the day-to-day operations of the portering and security service, ensuring that all tasks are completed efficiently and effectively.
  3. Quality and Safety: Ensure that all aspects of the service are delivered to the highest standards, maintaining a safe and secure environment for patients and staff.
  4. Communication and Collaboration: Work closely with other departments, including nursing, medical, and administrative teams, to ensure seamless communication and collaboration.
  5. Performance Management: Monitor and analyze performance metrics, identifying areas for improvement and implementing strategies to enhance service delivery.
Requirements
  1. Qualifications and Experience: Proven experience in a similar role, with a strong background in leadership, management, and operational delivery.
  2. Skills and Knowledge: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  3. Technical Skills: Proficient in the use of technology, including Microsoft Office and other relevant software.
  4. Health and Safety: Strong understanding of health and safety procedures, with the ability to identify and report potential risks.
  5. Information Security: Familiarity with information security procedures, with the ability to maintain confidentiality and handle sensitive information.
What We Offer

As a key member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities.

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