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IT Change Management Specialist

2 months ago

London, Greater London, United Kingdom Dgh Recruitment Full time

Job Title: IT Change Analyst

Job Type: Permanent

Location: London / Hybrid

Salary: £50,000 per annum

About the Role:

We are seeking a highly skilled IT Change Analyst to join our team at Dgh Recruitment. As an IT Change Analyst, you will play a crucial role in ensuring the smooth transition of IT changes across the organization.

Key Responsibilities:

  • Assist with all IT change management activities, ensuring that changes are properly assessed, approved, and implemented.
  • Facilitate and chair the weekly Change Advisory Board (CAB) meetings, ensuring that all stakeholders are informed and aligned.
  • Review and verify Request for Changes (RFCs) for correctness and completeness, ensuring that all necessary information is provided.
  • Encourage compliance with the change management process and policies, ensuring that all changes are properly documented and tracked.
  • Align with the ITIL v4 framework, continually reviewing and improving change management practices to identify areas for service improvement.
  • Provide administrative support for release management as required, ensuring that all releases are properly planned, executed, and documented.
  • Industry-recognized technical qualifications or degree education, with ITIL Foundation v3 or v4 certification being advantageous.
  • Previous experience in ITIL change management, service management, and/or project management, with a strong understanding of ITSM systems.
  • Involvement in the design and implementation of policy, process, and procedure, with excellent computer literacy and proficiency in MS Office and Service Management tools.

What We Offer:

We offer a competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development.