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Chief Operations Officer
2 months ago
As a seasoned executive, you will lead and direct all aspects of the Ground Handling Operation to ensure safety, compliance, financial control, performance, and efficiency in accordance with the corporate objectives, strategy, and plans.
Key Responsibilities:- Monitor and oversee quality and safety procedures to ensure they are in line with Swissport's International safety and quality standards.
- Drive business results from both an operational and financial perspective, working closely with the UKI CEO, UKI CFO, and other key executive team members.
- Meet and exceed the budget, achieve favorable financial results with respect to top-line growth, profitability, cash flow, mergers and acquisitions, systems, reporting, and controls.
- Work closely with the HRD to build a development program that takes the management team from Operators to Business Leaders who truly understand their business and station KPIs.
- Forge strategic partnerships and relationships with customers and service providers that complement and enhance our service proposition and financial performance.
- Lead on the relationships with the Airport Authorities, ensuring that we are compliant with all regulations.
- Work closely with senior management to create, implement, and roll out plans for operational processes, internal infrastructures, reporting systems, and company policies designed to foster growth, profitability, and efficiencies within the company.
- Foster a growth-oriented, positive, and encouraging environment while keeping colleagues and management accountable to company policies, procedures, and guidelines.
- Ensure full implementation of the Station Manager Manual (SMM) and tracking of scores on a weekly basis – minimum target to achieve gold for all stations.
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Ensure strong cadence and governance with all customers.
Requirements:
- 5 years' experience of operating at C-Suite/Executive Level
- Working knowledge of technology enhancements to improve business performance
About Swissport:
We believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that promotes inclusion and where all qualified applicants are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
