Extra Care Scheme Manager

1 week ago

Enfield Town, Greater London, United Kingdom Brackenberry Full time
{"Responsibilities": "Key Responsibilities
  • Maintain a clear understanding of the objectives direction and development of the Extra Care service area to meet changing needs with particular emphasis on customer relations tenant satisfaction continuous service improvement to ensure a positive image of the Council is portrayed at all times.
  • To contribute towards the development of a culture within the service which is customer focussed committed to ensuring value for money and to provide a high standard of customer service health and safety and the Councils core values.
  • Provide tenancy management service supporting residents to comply with their tenancy ensure support plans are met consult with residents the care provider elected members and senior officers with regards to support tenancy sustainment and housing management issues.
  • Carry out risk assessments complete emergency plans and manage support plans
  • Ensure that all resident public and member enquiries and complaints received are responded to and matters resolved end to end; escalate as appropriate
", "Requirements": "Requirements
  • As a regular and intrinsic part of this role requires you to speak to members of the public in English the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
  • Knowledge of housing law and understanding of the issues involved in managing extra care supported housing or housing for the elderly
  • Experience of delivering customer facing tenancy management and complex casework management
", "Disclaimer": "

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

", "Important": "

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

", "Remote Work": "No"}

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