Spa Manager Assistant

2 weeks ago

Manchester, United Kingdom THG Full time

About THG Experience

We're a global technology group that specialises in creating exceptional experiences, services, and content for our portfolio of prestige event locations and luxury properties. Our mission is to deliver rapid growth for our fast-moving, global brands.

We're home to a range of luxury venues, including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel, and 100 King Street. Through these venues, we create unforgettable experiences, services, and content that connect our brands with their customers in meaningful ways.

We're committed to creating a diverse and inclusive environment, and we welcome applications from all sections of the community.

Job Description:

Location: Hale, Cheshire
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including some weekends (5 days a week)
Salary: Competitive, reflecting your skills and experience

We're seeking an experienced Spa Manager Assistant to join our team at Hale Country Club & Spa. As a key member of our spa team, you'll be responsible for delivering exceptional treatments and hosting spa guests with the utmost professionalism.

Key Responsibilities:

  • Monitor and uphold spa and treatment standards, implementing training as necessary.
  • Support the Spa Manager in daily tasks and driving team performance.
  • Deliver exceptional treatments and host spa guests with the utmost professionalism.
  • Maintain high standards of presentation and cleanliness.
  • Adhere to brand standards and ensure compliance.
  • Manage ordering and stock taking.
  • Handle client bookings and phone inquiries.
  • Achieve treatment and retail targets.
  • Possess extensive knowledge of our brands.
  • Conduct team training and inductions.

Benefits:

  • 50% off dining at Hale Country Club & Spa and discounted membership
  • Exclusive room rates for you and your family at King Street Townhouse Hotel
  • 20% off dining at King Street Townhouse Hotel
  • Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
  • In-person or video GP consultations, discounted prescriptions, and physiotherapy
  • Increasing annual leave with service, plus your birthday off
  • Continuous learning and development opportunities
  • £250 bonus for referring a friend
  • Complimentary meals during shifts and provided uniforms
  • Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
  • Access to in-house Wellbeing Program
  • Pension scheme for financial stability

Requirements:

  • Specific experience in a spa/health club environment.
  • Qualified to NVQ level 3 in beauty therapy or equivalent.
  • Training in ESPA products and treatments or similar
  • Impeccable attention to detail with a strong customer service background.
  • Proven ability to work as part of a successful team with excellent interpersonal skills.
  • Natural leadership qualities.

How to Apply:

To apply, please send us your up-to-date CV using the link below. Visit our THG Careers page to learn more about current opportunities.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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