Account Director

11 hours ago

London, Greater London, United Kingdom Zendesk, Inc. Full time
Job Title: Account Director - Security

At Zendesk, Inc., we're on a mission to empower exceptional service for every person on the planet. To achieve this, we're seeking a seasoned Mid Market Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space.

Key Responsibilities:

  1. Drive top-line revenue growth through the acquisition of new Mid Market customers and develop strategies to penetrate top-tier accounts.
  2. Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability.
  3. Nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.
  4. Utilize data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
  5. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.
  6. Develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
  7. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.

Requirements:

  • A minimum of 5 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
  • Experience in managing customer relationships with organizations across a range of revenue scales.
  • History of sales success with VP and C-level executives in Mid Market accounts.
  • Experience creating and leveraging territory and account plans.
  • An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
  • Ability to travel to customer locations.

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