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1st Line IT Support Specialist
2 months ago
Position: 1st Line Service Desk Analyst
Location: Onsite role, Bristol, UK
Employment Type: Contract (Initial duration with potential for permanent placement)
Working Hours: Monday to Friday, Standard Office Hours
Compensation: £140 per day (for umbrella contractors only)
Role Summary:
We are seeking a dedicated and customer-oriented 1st Line Service Desk Analyst to support our client's IT operations. The ideal candidate will possess a strong focus on customer service and a proactive approach to problem-solving.
Key Responsibilities:
- Provide first-line technical support to users, addressing inquiries and resolving issues.
- Maintain effective communication with clients to ensure satisfaction and clarity.
- Document and track support requests using the appropriate systems.
- Collaborate with team members to enhance service delivery and efficiency.
Qualifications:
- Experience in a similar support role is preferred.
- Strong communication skills and a customer-centric mindset.
- Ability to work effectively in a team environment.
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