Medical Secretary Team Lead

4 weeks ago


Norwich, Norfolk, United Kingdom Spire Healthcare Full time

Medical Secretary Team Leader Opportunity

Spire Healthcare is seeking a highly skilled and experienced Medical Secretary Team Leader to join their team at Spire Norwich Hospital. As a key member of the administration team, you will be responsible for providing effective leadership and management to the internal medical secretariat, ensuring that all colleagues work within established policies and processes, and delivering an exceptional level of customer service to patients, visitors, consultants, and the Spire team.

Key Responsibilities

  • Lead and manage the medical secretariat team to deliver high-quality service provision to patients and consultants.
  • Ensure medical secretaries feel supported and empowered to make decisions with the best interest of the hospital and the patient.
  • Develop and implement effective processes and procedures to ensure the smooth operation of the medical secretariat.
  • Collaborate with the Administration Manager and Deputy Administration Manager to deliver on the hospital's goals and objectives.
  • Provide training and development opportunities to medical secretaries to enhance their skills and knowledge.
  • Ensure all team members adhere to confidentiality agreements and maintain the highest levels of customer service.
  • Manage and maintain accurate records and reports, including patient information and administrative data.
  • Develop and maintain effective relationships with other departments and external parties, including medical records, bookings, business admin, insurers, consultants, GP's, and secretaries.

Requirements

  • AMSPAR or equivalent experience of a medical secretary.
  • Experience of working in an administration or secretarial post preferably within a healthcare environment.
  • Ability to use IT systems with working knowledge of Microsoft Office packages, Outlook, Excel, and Word.
  • Excellent communication skills, both written and verbal.
  • Ability to work unsupervised using own initiative.

Benefits

  • Competitive salary.
  • Comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, 'Spire for you' reward platform, free Bupa wellness screening, private medical insurance, life assurance, and free onsite car park.


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