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Category Manager

2 months ago

Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full time

About the Role

The Category Manager will be a key member of the procurement team at City Facilities Management Holdings Ltd, responsible for developing and implementing procurement strategies to ensure cost efficiency, quality, and supplier reliability.

Key Responsibilities

  • Manage all supplier relationships and contract delivery for allocated suppliers
  • Build strong engagement and trust with City's customers, responding promptly to client requests and using performance scorecards to demonstrate achievement of delivery targets and contractual compliance
  • Support category strategy development and implementation
  • Create and oversee a regular supplier audit regime to assure City and its customers of suppliers' compliance regarding health and safety, and other key compliance aspects
  • Work with customers to set annual budgets and ensure alignment within wider procurement team to deliver schedule of services in line with budget
  • Act as an escalation point for all supplier-related issues
  • Exercise financial control by monitoring actual spend versus budget on a monthly basis, ensuring that any overruns are challenged and reported
  • Work with finance team to resolve any supplier payment or accounting issues
  • Carry out in-store visits and deal directly with the senior client on all issues
  • Work with wider procurement team and finance team to manage all budgets within target, optimizing the best value and where possible the lowest cost, without compromising service (where required)
  • Review management information to ensure delivery of customer KPI's/SLA's and statutory obligations meet or exceed requirements
  • Escalation of PPM task closures and certification (for areas where we don't have a National Manager/Specialist)
  • Create a standard reporting pack for all key supplier relationships, providing updates to the wider city team and customer where required
  • Support reactive job delivery and quote process with city field teams where there are issues across the supply chain or with specific suppliers
  • Lead regular monthly supplier service reviews with allocated suppliers
  • Investigate any supplier escalations, assessing the situation and ensuring remedial action plans are put in place and work with the wider procurement team to coordinate responses to the client
  • Communicate all material breaches or escalations to the Head of Supplier Management and the Head of Procurement and Strategic Partnerships
  • Ensure the effective implementation of escalation and critical incident management processes to protect service delivery
  • Lead and manage performance improvement plans within the allocated supply chain
  • Develop and promote a culture of behavioral safety within the team, ensuring effective reporting and investigation of any potential hazards or near misses, incidents, and accidents
  • Work in conjunction with the Sourcing Managers and the customer onboarding team to ensure effective contract mobilization following contract award
  • Actively promote supplier development in order to help identify and target efficiencies and innovative solutions that deliver more value to City and its customers
  • Work with the strategic supplier management lead to ensure full integration with performance management programs across all suppliers
  • Work with the wider business and FM support teams to identify opportunities and agree plans to deliver process improvement, efficiency, and best practice
  • Ensure alignment with the wider business and operational teams to embed a one-city approach when dealing with suppliers
  • Manage the overall delivery of objectives in accordance with the business strategy

Requirements

  • 5 years' experience of working within a procurement or supplier management environment
  • CIPS qualification or equivalent is desired
  • A working knowledge of the maintenance service within the FM industry is preferable, with previous working knowledge of a multi-site contracted environment being desirable
  • Knowledge of retail and hospitality or customer service industry, preferred, but not essential
  • Strong commercial and supplier management experience and capability
  • Strategic and procurement process mindset
  • Credibility to deliver a successful SRM program
  • Understanding of contracts and the key service deliverables within contracts
  • Ability to build strong stakeholder relationships, influence, and work with people at all levels across a diverse and complex business structure
  • Excellent verbal and written communication skills to communicate persuasively and confidently at senior management level
  • Experience of delivering a supplier management program in a large organization
  • Substantial supplier and contract management experience in a senior role
  • Experience in supporting negotiation of significant supplier contracts
  • Demonstrable experience in managing supplier relationships
  • Experience in delivering change
  • Proven track record in educating stakeholders and gaining alignment to a supplier management framework
  • Proven track record of managing supplier performance and resolving commercial and contractual issues
  • Experience in managing regional multi-site suppliers
  • Strong PC literacy, with experience in extracting, collating, and presenting performance data
  • Experience in managing financial budgets