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Global Distribution Manager, Field Services

2 months ago

London, Greater London, United Kingdom Millennium Hotels UKEU - Careers Full time
About the Role

We are seeking a highly skilled Global Distribution Manager, Field Services to join our team at Millennium Hotels UK/EU - Careers. As a key member of our Global Distribution department, you will play a crucial role in implementing, maintaining, and optimizing our operation processes with all systems and functions integrated with the MHR's Central Reservation System.

Key Responsibilities
  • Process Optimization: Analyze and refine distribution system processes to enhance efficiency, accuracy, and ensure revenue opportunities are fully optimized.
  • Data Accuracy: Ensure accurate data collection, reporting, and analysis to support decision-making and maintain high standards of operational performance.
  • Project Implementation: Roll out new initiatives across hotels globally. Establish project timelines, drive activities among various time zones and stakeholders.
  • Vendor Management: Manage relationships with technology and call centre vendors, including regular performance review, pursue continued system enhancements, and coordinating support.
  • Establish and Maintain SOPs: Develop, implement, and regularly update standard operating procedures (SOPs) to ensure consistency and efficiency across all distribution activities.
  • Training and Development: Develop and implement training programs for property staff to ensure processes are clear and followed.
  • Quality Assurance: Implement and maintain quality control procedures to ensure that all processes and data to be transmitted accurately.
  • Experience in call centre operations/performance management
Requirements
  • Strong working knowledge of hotel distribution technologies such as Central Reservation Systems (CRS), Property Management Systems (PMS, preferably Opera)
  • Experience in distribution system integration/migration in multihotel chain environment would be highly advantageous.
  • Demonstrate flexibility and adaptability in a fast-paced environment, handling multiple tasks and changing priorities with ease.
  • Strong communication skills and command of English with an ability to interface with stakeholders at various levels
  • Only open to UK residence or right to work in UK
About Us

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it. As well as real opportunities to develop and gain promotion within the industry.