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Overnight Operations Manager
2 months ago
Overnight Operations Manager at SSP Group
Compensation: £14.13 per hour, including an additional £1.50 per hour for hours worked between midnight and 6am.
Work Schedule: We offer Full-Time (37.5hrs) positions. Shifts run from 22:00pm to 06:00am, with flexible scheduling across weekdays, weekends, and public holidays.
Candidates must provide references for the past 5 years and complete a Criminal Record Check in accordance with Airport Security Regulations. Applicants must be at least 18 years old to perform specific tasks and handle alcohol. A minimum of 1 year of supervisory experience in a similar high-volume retail environment is preferred. Previous experience in night shifts is beneficial.If you have a passion for food and travel, you are in the right place. We are the global leaders in food travel, offering a variety of delicious options for everyone. Whether you're traveling by air, rail, or just passing through, we have the finest food and beverage selections for you.
We collaborate with over 500 brands, including our own concepts like Upper Crust, Millie's Cookies, Café Local, and Beer House, as well as renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.
Explore a career with SSP Group, where quality and excellence converge.
Contribute to the success of one of the UK's most cherished brands while maintaining high standards of service.
BENEFITS OF WORKING AS A DUTY MANAGER:
At SSP, we offer more than just jobs; we provide vibrant career opportunities with numerous benefits:
Complimentary Meals & Parking: provided during shifts. Employee Discounts: Enjoy discounts of up to 50% on various SSP brands and franchises across the UK. Friends and Family Discounts: 20% off at our Catering, Whistlestop, and Urban Express units (T&C apply). Support App: Access shopping discounts, GP appointments, 24/7 helpline, and financial and wellbeing support for you and your family. Flexible Work Hours: We promote work-life balance to accommodate diverse lifestyles. Continuous Development: Participate in award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme. Health and Wellbeing Initiatives: Retail Trust, flexible working arrangements, and comprehensive family-friendly leave. Inclusive Culture: We celebrate diversity and inclusion at SSP, with various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability groups. Engaging Activities: Participate in events like Barista Competitions, Millie's Cookies Ice Off Challenge, and Superstars Recognition. Financial Benefits: Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.AS A DUTY MANAGER, YOUR RESPONSIBILITIES INCLUDE:
Creating a clean and inviting atmosphere that exceeds customer expectations, with a focus on continuous service improvement. Supporting and guiding your team, ensuring a safe working and dining environment while being the primary contact for daily inquiries. Coordinating team efforts, overseeing the unit's opening and closing, ensuring operational excellence, compliance with guidelines, and completing necessary documentation. Prioritizing operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining operations. Recognizing and celebrating outstanding service within the team, leading by example, and fostering inclusivity and motivation. Building strong relationships, communicating effectively, and making informed decisions to ensure team success and deliver exceptional customer service.SSP Group is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
