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Digital Data Analyst
2 months ago
We are seeking a highly skilled Digital Product Data Analyst to join our growing Digital Team at Greggs. As a key member of our team, you will work closely with the Digital Product Owner to develop a deep understanding of product data and help determine and implement exciting new features.
Key Responsibilities- Conduct comprehensive data analysis of our digital product performance and customer behaviour, unlocking insight and communicating this clearly and effectively to the wider Digital team and business.
- Analyse complex data sets, completing visually compelling reports and compiling actionable insights.
- Support the Digital Product Owners in the implementation and development of exciting new features.
- Utilising all available customer data/feedback to help inform future product roadmap decisions and ongoing development.
- Participate in agile ceremonies such as sprint planning, stand-ups, demos and retrospectives to support the Product Owner in documentation and administrative support as required.
- Assist the Digital Product Owner with day-to-day backlog management ensuring any questions, concerns and clarification as needed by the team are resolved.
- Support the Digital Product Owner, UX and Insight teams in conducting End-User Research and Customer Journey mapping as needed.
- Work with other members of the Digital Team to triage opportunities and issues that are recorded by our Customer Care Team and Retail Team to ensure they are managed appropriately.
- Assist the Digital Product Owner by regularly reviewing feedback given by customers via our digital products, possibly contacting customers for further information.
- Escalation of any potential issues, risks or defects uncovered as appropriate.
- Support the ongoing implementation of an Agile development methodology across the wider organisation.
- Work cross functionally with IT and Retail Team to ensure that new/updated products are well supported and embedded.
- A data-led mindset, and passionate about using data to inform decisions and drive the best possible outcomes and experiences for our customers.
- Comfortable working with different types of data and extracting value from this data.
- Experience of working with 3rd Party data tools such as Google Analytics, Hotjar and Power Bi.
- Advanced Excel capability.
- Track record of using data to inform decisions on strategies, and feature development.
- Degree level qualification in mathematics, data-science or similar or prior experience working in a similar analytical role in a digital or product team, ideally within a major retailer or consumer facing FMCG business.
- A basic understanding of the Agile/SCRUM development lifecycle.
- Ability to communicate effectively with people who have differing levels of digital knowledge and skills.
- Experience with working with a variety of Agile/SCRUM software tools to manage backlogs, ideally DevOps.
- Awareness of and passionate about the latest data, digital and technology trends.
- 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day.
- Management Bonus Scheme which is worth up to 10% of your salary.
- Private Medical Insurance which is free for you and subsidised for your dependants.
- Permanent Health Insurance which is a replacement income scheme.
- You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages.
- Defined contribution management pension scheme.
- Colleague discount, up to 50% off our own-produced products.
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits.
- Career progression and learning and development.
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year.
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers.
- Cycle to Work scheme.
Here at Greggs, we love what we do, and we have fun What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other.
